Reservation Agent Sales Associate

Deena Glanzberg

Aventura, FL *****

*******@***.*** 786-***-****

• Experienced retail sales/management associate and business founder/operator

• Excellent communication, problem solving and interpersonal skills

• Ability to interact amicably with diverse populations

• Versatile, reliable, efficient, and motivated; a team player Authorized to work in the US for any employer

Work Experience

Reservation Agent

HotelPlanner.com

03/2021 to 11/2022

Sales associate with one of the biggest booking platforms in the business. The principal duty of the reservation agent is to answer the incoming phone calls from potential customers and convert it into a sale with a booking confirmation. Was ranked in the top 5 salespeople until I had an accident that sidelined me for a few weeks.

Commission Sales Associate

Macy's - Aventura, FL

9/2013 to 9/2020

Commission sales associate, working in the woman's shoe department. My responsibilities include providing outstanding customer service, meeting hourly sales and star rewards goals on a personal and development basis; and demonstrating superior product knowledge to the customers. To create a shopping experience that will make the customer feel welcome and comfortable. I have a large client base with a lot of repeat customers. I am also one of the top credit openers in the department, building a strong customer follow up.

Owner/Operator

M & D Kidz School Uniforms & Fashion Apparel - Hallandale Beach, FL 9/2004 to 3/2012 part time 4/2012 – 7/2013

Founded and developed an innovative concept in the design and sale of school uniforms in Miami-Dade and Broward Counties including sales campaigns and logo designs; worked with school administrators and PTAs on Fundraisers, employed staff of 10-15 ultimately building to $500,000 in annual sales. Awarded Best New Vendor award in 2005.

Owner/Operator

Biba Boutique - New York, NY

3/1990 to 7/2004

Founded and oversaw entire operation of five upscale retail women's boutiques specializing in the sale of high clothing, shoes and accessories; managed personnel, purchasing, merchandising, inventory and advertising; ensured quality customer service and public relation. 5 locations in New York City; Livingston, New Jersey; and the Hamptons. Built business up to $1 million in annual sales. Financial Advisor

Prudential Securities Aventura, FL

7/1985 to 1/1990

Sold, advised and serviced clients regarding purchase and sale of equities, mutual funds, bonds and other investment products while building a client base through quality customer service and public relations. TV and Radio Commercial Producer

McCaffrey & McCall Advertising - New York, NY

3/1980 to 6/1985

My main function as a television and radio producer was to oversee the creation of a commercial TV spot from inception to broadcast. Being the liaison between client and advertising agency, I was in charge of always handling the budget and expenditures on both television shoot and recording a radio commercial. As a producer you must have excellent intra-communication skills to deal with all of the personnel involved in the production. Accounts I have worked on include Amtrak, IBM, Mercedes Benz and ABC, TV. Education

BA in Communications 1978 University of

Miami at Coral Gables, FL

Skills

• Social Media

• Excel/Word/PowerPoint/Outlook/MS Office

• Negotiation

• Public Relations

• Retail Management

• Merchandising

• Sales Management

• Purchasing

• Fundraising

• Marketing

• Event Planning

• Business Development

• Account Management

• Project Management

• Management

• CRM Software

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