Office Clerical Data Entry Remote
Resume:
TIMOTHY M. CONROY
COPPERAS COVE, TEXAS 76522
TEL. # 254-***-****
*******@*****.***
OBJECTIVE: Seeking a career opportunity in the Office/Clerical/Data Entry field where I will apply my education, skills, and experience.
PERSONAL QUALITIES AND SKILLS:
Knowledge and skills in Computer Programming Languages: Fortran and Qbasic.
Knowledge and skills in Microsoft Applications: Microsoft Office, Windows 10, Windows 8, Windows 7, Windows 95/98/2000/ME, Windows NT, Linux and Unix Operating Systems, and MS-DOS Operating System.
Knowledge and skills in Microsoft Word, Excel, Power Point, and Word Perfect.
Knowledge and skills in Novell: Novell Netware 5.0 & Novell Services and Support.
Skills and experience in clerical, filing, and record keeping.
Skills and experience making and receiving telephone calls.
Skills and experience in customer service and telemarketing.
Skills and experience using calculators, adding machines, and cash registers.
Skills and experience using a personal computer, doing word processing, data entry, and spreadsheets.
Skills and experience in Typing: Typing – 42 WPM; 10-key – 7000 ksph
Skills and experience in advanced mathematics.
Work equally well as a team member or individually with little or no supervision.
Have a positive attitude and consistently meet deadlines.
Enthusiastic, creative, and always willing to assure new responsibilities.
Prioritize tasks to get jobs done efficiently; very detail oriented.
Work efficiently under pressure and adapt easily to new systems and procedures.
Reliable, cooperative, loyal, and trustworthy.
Skills and training in Receiving, recording, sorting, batching, associating, controlling, staging, collecting, mailing, extracting, and distributing incoming/outgoing work.
Skills and training in maintaining updating, and purging suspense/closed files; examining and perfecting documents; determining header data and number returns/documents; maintain supplies and prepares requisitions.
Skills and training in a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research;
Skills and training in preparing and maintain regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.
EDUCATION:
1998-2000Central Texas College, Killeen Texas
Associate’s Degree in Applied Science-Network Systems Administrator GPA – 3.446 – Graduated December 2000
1995-1998Copperas Cove High School, Copperas Cove, Texas High School Diploma – Early Graduate – December 1998
WORK EXPERIENCE:
September 2021 – August 2022; October-November 2020 Internal Revenue Service, Contact Representative
Provided technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact.
Addressed wide range of issues/problems that require unique solutions.
Applied the tax code to assist taxpayers in understanding and meeting their tax responsibilities.
Secured, analyzed and protected sensitive personal and financial information.
Made determinations and used sound judgment to resolve taxpayer disputes and delinquency issues.
Developed, analyzed, and evaluated information involving the research of computerized records by accessing multiple online/database systems.
February 2021 – September 2021 Internal Revenue Service, Tax Examining Technician
Assisted management by providing oversight and direction, assigning case referrals, and answering taxpayer inquiries to resolve issues such as tax processing.
Provided assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials or other agencies;
Took corrective actions to close a case, such as adjusting taxpayer's account, recomputing tax liability, and preparing manual refunds;
Referred possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code.
February 2020 – October 2020 Internal Revenue Service, Data Entry Clerk
Reviewed documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information.
Brought documents into compliance with the required format or initiate action to obtain or clarify information not otherwise available.
Identified and properly routed correspondence (e.g., letters, powers of attorney, etc) to appropriate function for processing.
Interpreted taxpayer's intent from available data and complete the document in the required format.
Identifiex and reviewed Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation
criteria and coded the returns appropriately.
Prepared documents for scanning by detaching Forms W-2, correspondence, unnecessary schedules, etc. from the returns; removes staples and paper clips; and makes necessary repairs to ensure documents are scannable.
Performed original entry, character identification, and/or data validation functions.
November 2002 – April 2003 Army and Air Force Exchange Service, Store Associate
Sold a variety of merchandise to customers using salesmanship and courtesy. Operated a cash register or other sales related equipment and balanced daily financial transactions. Practiced loss prevention procedures and performed other relate retail duties as required.
September 2001 – March 2002 H-E-B Grocery Company, Night Stocker
Unloaded the truck, spotted the boxes on the specified aisles, stocked the items on the shelves, fronted the items on the shelves, and gave customers assistance.
May 1999 – May 2000 Central Texas College, Computer Lab Assistant
Monitored and maintained the computer lab’s computers and helped others with technical and software assistance.
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