Customer Service Case Manager

ALISHA WILCOX MSN, RN

Eau Claire, MI ***** 269-***-**** **********@*****.***

I'm a seasoned RN with a strong and diverse inpatient clinical background, a passion for education and helping others. I hold a reputation for quality care, a strong work ethic, a positive attitude that is contagious and giving an exceptional patient experience.

Leadership, Preceptor and Education

Problem solving, communication, analytical and

organizational skills

Triage/critical thinking

Customer service

Microsoft, technology, presentation

Patient advocacy

Chart auditing and data abstraction.

Teamwork, collaboration and care management

Telephonic patient care

Clinical research

Case management, patient advocacy

Charge RN Heart Center/CVL, 01/2016 to Current

Lakeland Healthcare – St. Joseph, MI

Coordinate procedures, problem solve issues, educate staff, aid in process improvement, assist in procedure policies and delegate as needed.

Chart auditing and Cardiac data abstraction

Pre/Post and PACU care for cardiac procedures such as TAVR's, Coronary and peripheral vascular intervention, pacemakers and more

Assist the Emergency Department and Triage at a level 2 Trauma Center Educate patients on disease process, how to take medications and telephonically follow up/ manage care Assist IR and endoscopy departments

Act as case manager and patient advocate

Critical Care RN, 12/2014 to 01/2016

Bronson – St Joseph, MI

Care for up to three critical patients with broad spectrum of illness. Respond to codes hospital wide.

Monitor pt status, labs, and begin appropriate protocols. Guided and educated patients and caregivers on diagnoses, disease management, preventative measures, medication use and self-care to foster consistency in care administration. Registered Nurse - Interventional Radiology/Vascular Procedures, 08/2013 to 01/2016 Bronson Methodist Hospital – St Joseph, MI

Provide pre, intra, and post operative care

Respond to IV Contrast reactions and obtain IV access for surrounding units PROFESSIONAL SUMMARY

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

Assist with TEE's, Cardioversion, and Cardiac Cath Lab Educate patients and their families in person and telephonically on disease processes and medication Telephonically monitor patients care post op

Work with primarily renal and hepatic patients

RN Flex/Float Pool, 05/2011 to 08/2013

Lakeland Regional Medical Center – St Joseph, MI

Provide patient care for a wide diversity of patients and families throughout the hospital system including Medical Oncology, Ortho, Surgical, Pediatric, Telemetry, Progressive Care and ICU. Educate staff, patients and family members on disease processes and management. Associate of Applied Science: Nursing

Lake Michigan College - Benton Harbor, MI

2007-2013

-Member of Phi Theta Kappa honors Society-Peer Mentor in Student Support Services Bachelor of Science: Nursing, 2017

Western Governors Univercity - Salt Lake City, Utah Master of Science: Nursing Leadership And Management, 2020 Western Governors University - Salt Lake City, Utah Multiple Daisy award nominations and letters of recognition for excellence in patient care. Presidential List award in college

EDUCATION AND TRAINING

AWARDS

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