LAURA MCDERMID

Ridge, NY *****

Cell: 631-***-****

adtsvc@r.postjobfree.com

Dedicated Caregiver highly experienced in addressing both physical and emotional patent needs. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need. Community integration

First aid and safety

Client documentation

Community activities

Behavior redirection

Compassionate client care

Records maintenance

Records management

Safety training

Event planning

Problem resolution

Customer service

First Aid/CPR

Relationship development

05/2014 to Current

N/A

Ridge, NY

Respite Care Worker

Helped clients with personal needs from exercise to bathing and personal grooming. Assisted with meal planning to meet nutritional plans. Take individual out in the community.

02/2012 to 01/2020

DELTA A IMMEDIARE CARE

Deltona, FL

Medical Assistant

Monitored vital signs and medication use, documenting variances and concerning responses. Developed strong and trusting rapport with each patient to facilitate best possible care and assistance. Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination. Worked with supervisory medical staff to review cases and improve care. Coordinated and administered medications and organized healthcare appointments to maintain optimal client health. Maintained clean and well-organized environment to promote client happiness and safety. Assisted patients in preparation for examinations, assessing and recording vital signs. 11/2009 to 01/2012

INTERNAL REVENUE SERVICE

Holbrook, NY

Customer Service Representative

Asked probing questions to determine service needs and accurately input information into electronic systems. Informed customers about billing procedures, processed payments and provided payment option setup assistance. Documented conversations with customers to track requests, problems and solutions. Delivered high level of service and support to each customer, paving way for future business opportunities. Answered 20+ inbound calls per day and directed to designated individuals or departments. Answered customer questions and addressed concerns, resulting in 95% reduction in complaint calls. Upheld privacy and security requirements established by IRS regulatory agencies. ASSOCIATE OF APPLIED SCIENCE: CASAC

Suffolk County Community College, Selden, NY

CERTIFICATION: MEDICAL ASSISTING 08/2003

Dover Technical School, Ronkonkoma, NY

SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

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