Kevin Dottin, MPH

PERSONAL INFORMATION

Address:

**** ***** ***.

Richmond VA 23220

Cell phone number: 804-***-****

E-mail address: adtssv@r.postjobfree.com

Home telephone number: 804-***-****

Citizenship: United States

EDUCATION

09/03-12/05—Florida International University, Miami, FL—Masters in Public

Health (Health Promotion Track)

09/97-08/03—Florida Memorial University, Miami, FL — BA(Major: Sociology,

Minor: Social Work)

09/91-06/94—Montclair High School, Montclair, NJ

EMPLOYMENT EXPERIENCES

8/25/21 - 3/15/22

Driver

Uber Eats, Ft. Lauderdale FL

Completed on-time deliveries by choosing the best and most efficient routes.

2/23/19 - 7/30/21

Tech Support Tier 1 (Commercial Customer Service)

Comcast Business, Miramar FL

Description: Responsible for taking technical support calls from customers and troubleshooting to identify appropriate resolution for managed services such as managed broadband, and managed Wi-Fi, managed router. Verifies network outages and escalation to appropriate fix agents to ensure timely resolution (Tier 2, field operations etc.) with a primary emphasis on a quality first call resolution. Accurately documents problems including detection information, diagnostic results and repair information by utilizing the trouble ticketing system, customer portal and network monitoring tools. Uses multiple software systems and applications to ensure customer service orders and repair tickets are completed accurately and on-time.

Supervisor: James Jefferson 800-***-****

8/15/17 – 10/10/18

Help Desk

Kaplin University, Support and Solutions, Ft. Lauderdale FL

Description: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either by email or over the phone.

Supervisor: Kadion Robinson; 866-***-****

3/17/16 – 1/24/17

Member Services Representative

Convey Health Solutions, Miramar FL

Description: Assist health insurance members with accessing health services.

Supervisor: Madylen Dickens; please contact HR department at 954-***-****

2/15/15 - 5/15/15

Warehouse/Stock

Dunn Lumber, Seattle WA

Description: Accurately pull product orders for customers; stock incoming product in identified locations; Inventory maintenance responsibilities; Learn product and material application; Comply with all procedural expectations and safety standards. Supervisor: Camron Quinn; please contact HR department at 206-***-****

07/10 – 11/14

Claims Administrator

BrownGreer PLC, Richmond VA

Description: Assist with processing of mass claims resolution and litigation management; review claims; determine eligibility for payment; provide follow-up on claims as needed; and provide support on time sensitive projects.

Supervisor: Kristy Mullins; Debra Shepperdson; please contact the HR department at 804-***-****

04/07 - 03/10

Social Work Services Program Consultant

Children’s Medical Services/Broward County Health Dept. Ft. Lauderdale FL

Description: Plan, implement, evaluate social services provided to

clients; provides consultation to professional staff; provides short term counseling to CMS clients; provides trainings on departmental services programs and systems; prepares regular reports.

Supervisor: Ms. Joyce 954-***-****

REFERENCES

1. Judy Hollis-Stancil, RN, 1625 SE 3rd Ave., Suite #415, Ft.

Lauderdale, FL 954-***-****;954-***-****, Children’s Medical Services Southeast Florida Region, Care Coordinator

2.Casandra Deloatch, BrownGreer PLC, Richmond VA 804-***-**** Claims Review Consultant, Colleague

3.Charlene Gissendanner, 201 W. Broward Blvd., Suite 305, Ft.

Lauderdale, FL 954-***-****, Agency for Persons with Disabilities,

Support Coordination Unit Supervisor

4.Kathy Sandy, RN, 1625 SE 3rd Ave., Suite #415, Ft. Lauderdale, FL

954-***-****, Children’s Medical Services Southeast Florida Region, Supervisor

Contact this candidate