Office Assistant Call Centre

VORNAY APPEL

*** ******* ******, *********, ******** 084-***-****

********@*****.*** Vornay Appel (Linkedin)

I have experience in the call centre/ administrative field where I worked as a call centre agent, internal brand representative and lead generator. I have acquired telephonic skills, administrative competency and data capturing experience.

EXPERIENCE

1 November 2021 - 8 April 2022

INBOUND CALL CENTRE AGENT, MEDIPOST PHARMACY / GEZINNA Description of my role in the company

Data capturing and verification, receiving calls from patients regarding medication orders and deliveries, assisting with prescription verification and escalating to re levant department, updating and capturing client details on system and liaising with medical aid to assist client with claims and benefit enquiries.

11 January 2021-16 August 2021

INTERNAL BRAND REPRESENTATIVE/ LEAD GENERATOR, ISABELLA GARCIA INTERNATIONAL

Description of my role in the company

Data capturing and verification, liaising with prospective clients, direct marketing of products and services and generate leads/prospective clients for the sales department. 13 May 2019-5 January 2021

SKIN CARE THERAPIST/ CLIENT SERVICES, SORBET /HAZELDEAN Description of my role in the company

Booking and rebooking guests for treatments, prescribing correct skin care products, updating client records and assisting with treatments. July 2017-November 2017

NAIL TECHNICIAN, TAMMY TAYLOR NAILS

Welcoming clients, performing treatments, tele sales, booking appointments and assisted clients with payments. General administration. NOVEMBER 2015- AUGUST 2017.

SKINCARE THERAPIST, PLACECOL/ BROOKLYN AND OLYMPUS Updating client records, product sales, performed treatments and skin analysis. Assisted with general admin.

EDUCATION

2009 2013

MATRIC CERTIFICATE, HOERSKOOL DIE WILGERS

I received a distinction in English (FAL).

2014 2016

DIPLOMA IN HEALTH AND SKINCARE SCIENCE, BEAUTIKO COLLEGE PTY.(LTOD) SKILLSS

Iam seif-motivated so I am able to work well on Problem solving an individual level, but I am also an excellent

team player.

Emotionally intelligent

Creative

Communication

REFERENCES

Nkateko Chauke -Manager (Medipost Pharmacy) 012-***-**** Nadia Baker Manager (Isabella Garcia International) 072 -117-0427 Shireen Pretorius - Owner (Sorbet Hazeldean) 072 -117-0427

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