Customer Service/ Help Desk

MEHRDAD ERFANI

**** ******** ***** ***** ** *****

Phone: 214-***-****

Email: ********@*****.***

CUSTOMER SERVICE/ HELP DESK

Professional Summary:

Motivated IT person support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling CMS concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals.

Skills/Proficiencies:

Export in Microsoft office (Word, Excel, and PowerPoint)

Proficient in helpdesk Ticket system such as service now Remedy

Proficient TCP/IP and LAN/WAN technologies

MS Office

Google Drive

Spreadsheets

Database Management

QuickBooks

Social Media& Web

Received numerous awards including Spirit of Excellence winner 2nd quarter 2002, certificates and customer commendations.

Work Experience:

Humphrey & Associates Carrollton, TX

CMS, Technician

2018- Present

Remote Access: Remote Desktop, Screen Connect, Team Viewer.

Run EMT conduit for electrical outlets and contact that to electric panel.

Data collection and Diagnostics.

Assisting users in person and remotely with hardware-related concerns.

Design and assembly of Personal computers.

Technical support.

Active directory.

Troubleshooting Software and hardware expertise.

Operating systems software.

Systems and network security.

Wells Fargo bank, Westlake TX

Customer service Representative

2015- 2018

Provide inbound customer service for national customer base.

Providing phone and online support to users.

Working in a team-oriented environment.

Implementing documentation protocols into departmental operations.

Wells Fargo Home Mortgage Bank

Customer Service Representative

2010-2015

Responsible for providingassistance to the existence / new clients.

Sale mortgage/saving/credit card/… mortgage all the product that we have at bank.

Answered phone and assisted customers with account details and payment plans.

Maintained up-to-date knowledge of customer accounts

Confirmed payments, refunds, etc.

Resolved payment and order disputes

Barrister Global Services. Hammond, LA

IT /Helpdesk Repair Technician

2005- 2010

Assisting users in person and remotely with hardware-related concerns.

Design and assembly of Personal computers.

Technical support.

Active directory.

Troubleshooting Software and hardware expertise.

Operating systems software.

Systems and network security.

Other Experience:

Mountain State University Martinsburg WV

IT /Helpdesk Repair Tech 2002-2005

Wells Fargo Mortgage Frederick MD

IT /Helpdesk 2000-2002

Education:

Shepherd University, WV 2009, RBA

Montgomery College, MD 1998, AS

Microsoft Office Software certificate

NT certificate

Computer application

Montgomery College, MD 1998

Apprentice Electrician

IEC. TX 2020

REFERENCES:

Reference will be provided upon request

Contact this candidate