Service Representative Customer

Veronica Palomares

***********@*****.*** Cell Phone:909-***-****

SKILLS & QUALIFICATIONS

● 10+ years as Customer Service professional working in demanding call centers

● Bilingual- English/Spanish

● Creative problem solver able to think outside the box with the goal of total conflict resolution.

● Keen listening and quick-thinking abilities

● Proficient in Microsoft Office Suite

PROFESSIONAL EXPERIENCE

Freedom Mortgage – San Dimas,CA February 2019 – up to date Customer Service Representative

● Assisted customers inquiries regarding their home loan

● Inbound and Out b call center environment dealing with 40+ callers per day

● Review escrow analysis

● Handled Billing Explanation and Disputes, Payments

● Multitasking calls with multiple programs and maintain high level of efficiency

● Light collection

● Work order’s between calls

Palomares Family Child Care – Riverside, CA August 2015 – October 2018 Childcare Worker

● Supervise indoor and outdoor activities of children

● Providing excellent customer service to all parents, guest and staff

● Interact with parents about daily child activities and interaction

● Prepare meals and snacks to fulfill nutritional needs of children

● Develop activities to keep children engaged

Bank of America – Brea, CA March 2012 – July 2014

Mortgage Customer Service Representative

● Assisted customer inquiries regarding their home loan

● Provided excellent customer service,

● inbound call center environment dealing with 40+ calls per day

● Followed up with customer concerns on a personal level

● Expedited line releases

● Performed escrow analysis

● Processed insurance updates and payments processing

● Offered product to help customers’ needs

● Handled billing explanation and dispute

● Helped with feedback on subordination

● Processing payoff while meeting all regulations

AT&T – Riverside, CA May 2000 – September 2009

Telecommunication Customer Service Representative

● Inbound call center environment dealing with 75+ calls per day

● Handled Billing Explanation and Disputes, Payments

● Processed orders, collections, and accounting functions

● Investigated issues to full resolution via a one call approach

● Upselling of products and services

● Multitasking calls with multiple programs and maintain high level of efficiency

● Retention

● Met deadlines and quotes

EDUCATION Garey High School High School Diploma

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