IT technician

Benjamin Edward Sharp.

Contact information:

Address: *** ********, **** **** **, 55042.

Cellular phone: 612-***-**** Email: ******@*******.***

Employment History.

**/**** ** *******.

Systems Administrator / Director of Facilities Operations.

Honeycomb Internet Services. Minneapolis, MN.

Vmware ESXi Administration.

Azure Virtual Machine Administration.

Basic networking with cross platform technologies.

Microsoft OS: Works with Vendors for sourcing and supporting equipment that support Windows Server OS with all versions, deployment, support, troubleshooting.

Linux/Unix OS: Supporting many versions including RHEL CentOS, FreeBSD, OpenBSD, Free NAS. Proxmox platform.

Versed in DNS, Active Directory, IIS, Group Policies, SCCM, Jira for Ticketing services

Coordinating large-scale projects and implementing new Company procedures and refining Company procedures to deal with Asset Management, Inventory Control/Management and Security procedures.

Deploying basic scripting, Python, C.

Onsite/offsite contact for emergencies and immediate addressing of irregular problems.

Responsible for the entire Companies power grid: Structure, maintaining a database for circuit tracing, surge protection, networking PDUs, Amp Volt and Circuit management, power redundancies, the UPS Battery banks, two generators, and working with HVAC Technicians for AC Cooling.

VPN token deployment and configuration and support.

Data recovery, Data loss prevention. Back-up utilities using many different RAID controller interfaces.

Hardware Management Motherboard/ component replacing, swapping. Windows OS and Linux based OS Imaging. SAN storage.

ISP services: Networking, physical connection installations.

08/2015 to 01/2016. Hardware Asset Management/ IT technician.

Apex/CompuCom Contracting for US Bank. Based in Richfield, MN.

Hardware Management, IP tracing/tracking of all US bank assets including ATM’s, Desktop, laptop Computers, and many other types of electrical equipment.

Worked with End-users, Windows Server 2012 for DNS, HP Asset Manager, Active Directory, Group Policies, SCCM, HP Service Manager for Ticketing services, (SLA, Quote Tickets) and local programs Such as IBM Notes, Lotus Notes, and Microsoft word. Working with SharePoint, maintaining Excel spreadsheets.

Coordinating a large-scale project and implementing new Company procedures and refining Company procedures to deal with Asset Management.

Using basic scripting to assist in tracing assets.

VPN token deployment and configuration and support.

Data recovery, Data loss prevention.

Motherboard/ component replacing, swapping. Windows XP and Windows 7 Imaging.

09/2013 to still active. Computer Support Technician/Deployment Level 3.

Smart Source, subcontracted to Insight, for Estee Lauder Corp for Aveda Inc. Contract based.

Eagan, MN. Woodbury, MN, Chaska MN, White Bear Lake MN, Chanhassen MN, and Blaine, MN.

Deployment and migration duties, of all new Computer equipment.

Worked with End-users to give overviews of Windows 7 and software. Tips and techniques.

Hands on PC support. Settings and software configurations.

Helpdesk duties, break-fix/troubleshooting hardware, and 1st and 2nd day End-user support.

Using Windows Remote Desktop, and Bomgar services to provide remote troubleshooting.

Using Remedy Ticketing services.

Disposal/destruction duties of retired equipment.

Using basic Scripts to assist in tracing assets.

VPN token deployment and configuration.

Data recovery, Data loss prevention.

Motherboard/ component replacing, swapping. Windows XP and Windows 7 Imaging.

11/2011 to 09/2012. Logistics/Warehouse Supervisor/ in-house IT support.

Sharp Auto Parts. Stillwater, MN.

Supervised 5-6 delivery Drivers.

Windows Computer hardware troubleshooting, in-house program support, IT liaison, network printer support.

Hands on Computer and other equipment support. settings and software configurations.

Worked with End-users to give overviews of Windows 7 and software. Tips and techniques.

Motherboard/component replacing, swapping. Windows XP and Windows 7 Imaging.

Warehouse Management. Maintaining a Data-base of OSHA and Hat-Mat inventory with Documentation processes.

Prepare delivery routes, and manifest.

Calculate Driver work hours, and incentives.

Collect and analyze specimens of ground water contaminants.

05/2009 to 11/2011. Roving IT technician/ Contracting, and sub-contracting based. Lake Elmo, MN.

Hands on PC support. settings and software configurations.

Worked with End-users to give overviews of Windows 7 and software. Tips and techniques.

Motherboard/ component replacing, swapping. Windows XP and Windows 7 Imaging.

Networking CAT5e\6 and 7 cable runs.

Patch panels, Wiring AP, routers and Switch swapping.

09/2008 To 04/2009. Chemical Dependency Technician.

Maple Lake Recovery Center. Maple Lake, MN.

General management of the facility.

Supervision of 16 Youth males.

Food preparation, cleaning duties, security.

07/2007 To 07/2008. Security Officer.

Avalon Security Corporation.

Brooklyn Center, MN.

General security duties.

Maintain a safe and stable environment.

Customer service/First aid.

07/2006 To 12/2006.Transportation Logistics Coordinator, Data Entry/Mortgage Loan Operations Processor.

Manna Freight INC and 12/2006 Wells Fargo Home Mortgage Services

Eagan, MN.

" Freight Forwarding, Fleet, and Warehouse control detailed warehouse indexing, purge, relocation of inventory.

" Process, index, convert to electronic document

" Conducting negotiations and comparison Brokerage terms and rate.

" Managing large scale projects to improve logistical processes.

" Keeping up with new rules and ensuring that the company is complying with TSA, MSDS, OSHA and hazmat rules and regulations.

" Answering incoming calls/email to assist in retrieving specific documents out of a home mortgage packet.

" Verifying ARM agreements rates by customer request.

01/2004 To 03/2006. Security Officer.

I.P.R. Technical Institute.

Minneapolis, MN.

03/2003 To 11/2003. Security Officer.

ACSS Security Corporation.

Minneapolis, MN.

01/2002 To 01/2003. Loss Prevention Officer.

Marriott International Hotels.

Minneapolis, MN.

04/1999 To 01/2002. Transportation logistics Coordinator /Equipment Control Associate/ In-house IT support. (Held several roles).

Trimodal Inc, Railway dispatching at the Canadian Pacific Railway terminal.

Minneapolis, MN.

" Freight Forwarding, Fleet, and in control of detailed warehousings of 1000s of Storage Containers full and empty, indexing, purging, and relocation of inventory within many different types systems.

" Windows Computer support, network support. Working with 3 separate OS, DOS, Oasis/theOS, and WindowsOS. Computer hardware troubleshooting, in-house program support, IT liaison, Network support. Assisted in research for new technology to implement.

" Hands on PC support. settings and software configurations.

" Assigning ordering picking, pallet weights, and pallet orders for outgoing shipments.

" Prepare shipment Bill of Lading. Assessing proper plack guards

" Process, index, convert hand written information to eDOCs.

Education.08/2007. Education Diploma. At: Lahmann Education Center. Minneapolis, MN.

Contact this candidate