Customer Service Representative
Resume:
JAIME SALAZAR
Young and smart, looking for experience
Austin, TX 78728
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Care Representative
Protect America - Austin, TX
July 2019 to Present
Assist customers with billing issues and update account information. Attempt a soft-save for customers with contract inquiries and decisions to cancel their service. Technical troubleshooting for customer who have issues with their alarm system. Place orders for customers purchasing new equipment or replacing their existing equipment. Customer Service Representative
Qualfon USA - San Antonio, TX
November 2018 to July 2019
Qualfon partners with XPO Logistics a shipping company, We send email correspondence with customers needing to have shipments picked up, tracked, quoted, or requesting documents associated with the shipment.
Customer Service Representative
QVC, Inc. - San Antonio, TX
June 2018 to November 2018
Assist customers place orders and answer any questions they have on a variety of products including upselling Provide exceptional customer service to customers who have billing or shipping issues Fraud Prevention Representative
CBE Companies - New Braunfels, TX
June 2017 to June 2018
J
WORK EXPERIENCE
Run verification on applicants to detect potential fraud. Assist current customers to protect against and recover from fraud attempts. Answer questions customers have about current fraud trends and other potential threats. Sales and Service
AT&T - Austin, TX
June 2012 to June 2017
Customer service experience with billing, customer retention, and maintaining good customer relations Technical support experience with multiple services including cell phone, home internet/cable/phone Sales experience by providing customer solutions, both upselling current and offering new services Technical support
KGB/InfoNXX - San Antonio, TX
February 2011 to February 2012
Over the phone customer service experience
Experience with various types of customer account systems and databases Technical support with a variety of Verizon products and services Student Worker
Office of Accounting at the University of Texas
February 2009 to July 2009
Document prepping
Running mail across campus and other errands
Make copies
Sales Associate
Express Fashion
June 2007 to September 2007
and customer service experience
Improved interpersonal and communication skills through working with public Work inventory and stock organization
Architectural Intern
Overland Partners
October 2005 to May 2006
Assisted in the development of a filing system of building plans and other related records Helped design a database to effectively track and integrate records
Organized and edited project specs
Helped create an interactive database of a selection of material companies Clerical duties
Skills Proficient in Microsoft Word, PowerPoint, Excel, Access, Macromedia Dreamweaver, Fireworks, Auto-CAD Familiar with programming languages: Python, Java
Strong organizational and communication skills
Bachelor of Arts in Government
The University of Texas at Austin - Austin, TX
May 2010
Certificate
McCombs School of Business
Customer Support
Call Center
CSR
Customer Care
Customer Service
EDUCATION
SKILLS
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