Package Handler Patient Representative

Jazmin Asberry

Las Vegas, Nevada *****

Professional Summary:

• Healthcare professional with 5+ years of combined front desk and prior authorization experience. • Experienced in patient registration, answering calls, scheduling appointments, and managing medical records. • Knowledgeable in Medical Terminology, HIPAA guidelines, CPT coding, ICD 9&10, medical coding, and insurance concepts.

• Knowledgeable with EMR systems including Epic, TrueCare, and Care Connect.

• Proficient in computer and MS Office.

• Experienced working in ER and flexible with schedule. Professional Experience:

Oct 2019 - May 2022 RDI CORPORATION Remote

CSR Prior Authorization

• Handled inbound calls from providers and made outbound follow up calls.

• Obtained pre-certifications and pre-authorizations for procedures, DME rentals and purchases and injections. • Obtained accurate demographics, verified insurance coverage, and scheduled deliveries/shipments of medical equipment/supplies to the patient’s home or medical facility.

• Demonstrated and applied knowledge of medical terminology, high of general medical office procedures including HIPAA regulations.

• Requested, tracked, and obtained prior authorizations both in/out of network and internal/external from insurance carriers and third-party authorization companies.

• Requested medical records from providers for patient inpatient or outpatient surgery, in-office visits. • Communicated with the business office for CPT codes, insurance verification and escalation of insurance issues. April 2016 – Dec 2021 UPS Las Vegas, NV Small Sort Supervisor

• Managed 20-25 employees and ensured that all duties are accomplished safely and timely. • Ensured employees sort packages at 1000 to 1200 pieces per hour into correct outgoing destination. • Trained and supervised daily activities of package handlers and clerks.

• Ensured baggers clear out bins and audited bag sorts.

• Established and maintained aggressive cross-training program within the department to promote development. • Verified and submitted timecards.

• Performed general office task such as paperwork, typing, filing, calculating, and use of telephone. Package Handler

• Loaded packages into delivery truck.

• Operated mechanical equipment to move larger packages for shipment, unload trucks as they arrive and ensure packages are stored correct.

Mar 2016 – Sep 2016 UCLA Health Systems Santa Monica, CA Admissions Float (contract)

• Verified medical insurance and authorization.

• Obtained knowledge of CPT and ICD-9 codes and State and Federal programs to ensure reimbursement from Medicare, Medi-Cal, CCS programs, out of state Medicaid or other sponsoring agencies.

• Registered patients for ICU, Labor and Delivery, ER, and Outpatient. Jul 2015 – Feb 2016 Cedar Sinai Medical Center Los Angeles, CA Pre-Admissions/Scheduling and Registration

• Handled at least 30 registrations per day.

• Performed word processing, filing, email, and faxing.

• Verified Insurance and obtained authorization for scheduled add-on and follow up appointments.

• Obtained Clinical information for Doctors and Technologist for addon exams.

• Registered patients for Labor and Delivery and Orthopedic Surgery.

• Utilized EPIC EMR System.

Oct 2014 to May 2015 Western Dental Services Orange, CA New Patient Representative

• Scheduled new patient, follow up, and procedure appointments for facilities in AZ, TX, CA, and CO. • Handled 70 inbound and 30 outbound calls per day from patients.

• Communicated with customers who need to complete dental treatment or have questions regarding dental needs and schedule appointments.

• Verified patients’ insurance eligibility and advise customers of available plans and services; HMO, PPO Medicare, Medi-Cal.

• Triaged calls and handled customer issues.

• Input customer information into the database.

• Followed up outbound calls for missed and cancelled appointments. Education:

High School Diploma - Long Beach Polytechnic High School

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