Customer Service Operations Engineer

Michael R. Scanlon 978-***-**** ***.*******@*****.***

*** ****** *****, ***** *******, MA 01845

Seeking opportunity to utilize my experience and education in an environment where I can utilize my skills in business intelligence and data analytics to create value for a perspective employer. I am an entrepreneurial self-starter who enjoys working in a setting that values team success and individual accomplishments. Education

St. Joseph’s University, Philadelphia, PA, Class of 2021 Bachelor of Science in Business Intelligence, (GPA 3.2) Dean’s List

VP of New Member Development, Sigma Phi Epsilon

Relevant Courses: Advanced Business Analytics, Data Mining, Python, Data Visualization https://public.tableau.com/profile/michael.scanlon newProfile=&activeTab=0 Professional Experience

Founder & Owner, North Andover Handyman June 2016 – September 2020 and managed a start-up business assisting in home maintenance and repair in N. Andover and surrounding towns.

• Responsible for managing all aspects of the business including direct labor, expenses, and material procurement.

• Provide excellent customer service from initial bids through to final completion

• Deliver outstanding results on time and within budget 440 Labs Development Operations Engineer Contractor Boston, MA October 2022 – July 2022 Part of a team of developers to deploy and monitor the architecture for all projects of 440 labs.

• Created a monitoring system to oversee all parts of the services.

• Responsible for the deployment and cleanup of unused architecture and staying within budget

• Took feedback from developers to make increase productivity of the deployment cycle Myntr Development Operations Engineer New York City, NY June 2022 – Present Myntr connects companies to crypto technology, NFT’s, to increase their brand awareness.

• Responsible for the creation and deployment of smart contracts

• Responsible for the architecture from the planning to deployment of all projects

• Ensure communication between business and tech departments are clear and effective Volunteer Experience

Appalachian Experience Philadelphia, PA Spring Break 2020

• Led a group of 14 students on a to Jonesville, VA focused on home improvements in an impoverished area.

Skills

Computer Skills: Proficient in MS Office, Python, SQL, Solidity, Tableau, Data Mining, Terraform, JavaScript, HTML, CSS, AWS,

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