VONETTA JOHNSON

STATESVILLE,NC

704-***-**** adtse4@r.postjobfree.com

Professional Summary

Seven-year experienced customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing support to demanding customers, exceeding metric goals and expectations. SKILLS

First Aid Knowledge

Forklift Operator

CertifiedManliftOperator

First Aid Certified

Sales Expertise

Complaint Resolution

Order Fulfillment

Credit Card Processing

Route Dispatch

WORK HISTORY

3AComposites

Warehousing Functions

Strategic Sales Knowledge

Computer Proficient

Technical Support

MSOfficeproficiency

Professional Telephone Demeanor

Data Entry

Receiving Support

Freelance Contractor

Appen – Remote March 2019 – Current

• Survey and data collection

• Image annotation and transcription

• Video annotation

• Search media evaluation

Customer Service Representative

Maximus – Remote April 2021 – Current

• Evaluates the needs of the caller to assist with scheduling COVID-19 vaccine appointment • Respond to all inquiries with confidentiality and privacy policies • Meet quality assurance and other key performance metrics

• Maintain current understanding of CDC information to provide knowledgeable responses FirstOperator//Statesville,NC//October2013toMay2021

Preparing and implementing the formulation of dyes needed to develop a desired paper product to create material requested by customer

Also providing requested paper sizes in order to run proper sizes emphasized on daily schedule

This requires operating a crank truck in order to carry the rolls to be place at roll stand to run as well as a lift truck to transport the desire chemicals to be placed at the mix stand for proper use

Assistant Glue Spreader

Used forklifts, handtrucks, scissor lifts and other equipment to move materials around worksites and organized according to need

Completed Diligente Equipment Inspections,repairs and maintenance actions to prolong life of each piece of machinery

KellyServices

AssistantGlueSpreader//Statesville,NC//July2011toOctober2013

Temp job which required me to work various positions in order to achieve a permanent position in which I'm working now

Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work area organized and hazard-free

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacement for refunds

Checked packages and merchandise for damage and quickly notified vendors to request replacements

CUSTOM PRODUCTS INC

Sewer//Mooresville,NC//October2009toMarch2011

Sewing firewall material to make airplane seats along with applying glue to hold product together

Also as team lead I ensured that the product was made to qualify for company criteria as well as directly working with coworker to allow efficiency and proficiency to production requirements Used sewing machines to join, reinforced or decorate products and provided hand stitching for smaller projects

Tended to machines, troubleshoot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained

Positioned hoops on fabric, trimmed unnecessary threads and folded and bagged items to prepare for delivery to customers

Maintained embroidery machine by threading needles with appropriate thread colors and replacing needles when necessary

EDUCATION

MitchellCommunityCollege//Statesville,NCEarlychildhoodassociate/business administration SouthIredellhighschool//Statesville,NC

CERTIFICATIONS

Forklift Certified March 2014 to Present Moving equipment skids or whatever else cannot be moved by hand .First Aid CPR /AED April 2019 to April 2021 Early childhood credentials September 1999 to Present

ADDITIONAL INFORMATION

Authorized to work in the US for any employer

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