Flight Attendant Data Entry
Resume:
ROSA
ENCARNACI
ON
************@*****.**
m
Roselle Park, Union
07203
Experienced flight attendant with over 23 years of experience in Aviation. Excellent reputation for resolving problems and improving customer satisfaction. .bilingual english-spanish.
PROFESSIONAL SUMMARY
United Airlines - Flight Attendant
Newark, NJ • 05/1999 - 01/2022
WORK HISTORY
Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
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Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
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Answered passengers' questions and provided solutions to issues arising during flights.
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Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
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Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
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• Ensure safety and comfort of customers onboard aircraft. Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
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Clearly explained and demonstrated safety and
emergency procedures to passengers prior to takeoff.
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Relayed updates and information to passengers after confirming key details with pilot and [Job Title].
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Offered personalized assistance to children, elderly and passengers with special needs.
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• Drove passenger satisfaction by answering questions and SKILLS
• G-Suite
• Flexible and Adaptable
• Self-Motivated
• Teambuilding
• Decision-Making
• Data Entry
• Active Listening
• Multitasking Abilities
• Excellent Communication
Analytical and Critical
Thinking
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Teamwork and
Collaboration
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Dependable and
Responsible
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• Written Communication
• Planning and Coordination
• Attention to Detail
Organization and Time
Management
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• Good Telephone Etiquette
EDUCATION
Metropolitan School of
Commerce
Bayamon, Puerto Rico •
03/1974
Associate of Arts: Marketing,
Accounting
providing solutions to issues arising during flights promptly.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
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Carried out day-day-day duties accurately and
efficiently.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Worked flexible hours; night, weekend, and holiday shifts.
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Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote safe working environment
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Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote safe working environment.
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