Customer Service Call Center
Resume:
JANAE HARRIS
adts9o@r.postjobfree.com
WORK EXPERIENCE
Cornerstone Staffing-Temp
Cook Children’s Hospital- Human Resources Assistant 8/2022-Current
• Reporting for salaries and comparing data
• Compiling reports based off of New Hire data
• Utilizing OnBase and Lawson Employee Search Systems
• Kept employees informed of status and flexible with changing circumstances; Respond to inquiries in a timely manner
• Assisting supervisor with Settlement Agreements
• Attending bi-weekly conference calls with field office management and support staff to go over pending personnel action request
• Creating reports and selection folders for applicants selected from certificates
• Creating selection checklist for supervisor to review and approve WebCE, Inc. 8/2021-3/2022
Submissions Specialist
• Assembled and submitted course submission documentation
• Engaged in communication with State Representatives for Insurance Continuing Education
• Investigated and reviewed the regulations and laws related to insurance continuing education 50 states
• Followed a step by step protocol to submit courses
• Worked in a team environment to make sure all necessary documentation was gathered Health Equity, Inc. formerly known as Wageworks, Inc. 9/2017-8/2021 Accounts Consultant-Operations
• Processed medical and Medicare policies and communicated with carriers
• Processed electronic and paper medical claims with billing software, including preparation, review, and transmission
• Verified eligibility and benefits
• Working knowledge of COBRA and HMO/PPO guidelines
• Experienced in COBRA Benefit Subrogation and Coordination Dialog Direct 2/2017 to 9/2017
Customer Service Team Lead
• Led a group of 15 call center representatives and managed their performance
• Provided coaching and support to Quality Assurance Team lead
• Managed the performance evaluation process for team members
• Provided metric and performance reports to Leadership
• Managed escalated management phone calls from disgruntled customers JANAE HARRIS
adts9o@r.postjobfree.com
EDUCATION
Duncanville High School Graduated May 2012
Texas A&M University at Commerce-Paralegal Studies BS Current GPA: 3.8 SKILLS
• Exceptional management, sales, and customer service skills
• Ability to work independently and in a team
• Proficiency in Microsoft Office, Adobe Acrobat and Salesforce
• Ability to accurately enter data and maintain confidentiality
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