Service Representative Customer

Christopher Connors

**** ****** ***, *********, ** 95747 916-***-**** *************@*****.***

Professional Summary

Skilled customer service representative with a broad experience in the telecommunications industry, retail and customer facing environments. I am proficient in Microsoft Outlook, Excel, and word. I have a solid background with problem resolution and program management. I am a team player who is highly motivated and punctual with an excellent work ethic. I am a competent and enthusiastic learner who approaches each project with a personal commitment to excellence.

Skills

·Strategic planning

·Quick learner

·Skilled in call center operations

·Strong problem-solving capabilities

·Committed to maintaining data integrity

·Persuasive speaker

Work History

Customer Service Representative, 7/2021 to 10/2022

Clear Capital- Roseville, Ca

Help foster positive customer relationships through day to day interaction. Respond to high priority voice and email requests. Provide status updates and work with other departments within the organization to help process workflow and ensure customer needs are met.

CSR, 08/2019 to 02/2020

VSP Altair – Rancho Cordova, CA

Responds to customer inquiries ranging from routine to complex from members, clients, providers and business partners; inquiries may range from telephone or via email. Order status, shipping status and stock availability. Internet knowledge.

Customer Service Representative, 08/2016 to 06/2019

AT&T – Reno, NV

Work as residence service representative for billing, orders and high emphasis on sales. Handle customers requests, inquiries and complaints about their AT&T services. Additional responsibilities include, but are not limited to, improving customer retention through available promotions and facilitating any technical support requests, as well. Received company Five Star Customer Service Loyalty award for 6 consecutive quarters.

Seasonal Customer Service Representative, 09/2015 to 01/2016

Gap Inc. Call Center – Rocklin, CA

Answers inquiries by clarifying desired information; researching, locating, and providing information. Researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Managed high call volume with tact and professionalism.

Education

High School Diploma

Pacific Grove High School - Monterey, CA

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