Care Associate Produce Clerk

CS

CHAKIA SETTLES

*********@*****.*** 443-***-**** Baltimore, MD 21202

Work cooperatively with a wide range of personalities. Quick learner, eager to try new things. Competent at managing responsibilities in a high-volume atmosphere. Excellent verbal and written communication skills. Highly reliable self-starter; can be counted on to complete assignments. Hard worker, responsible, dependable, punctual; takes pride in work.

Attention to Detail

Active listening skills

Improving Customer Experience

Building Customer Loyalty

Positive Attitude

Time Management

Interpersonal Skills

Complaint Resolution

Communication

Patience

Problem Solving

Organization

Critical Thinking

Decision Making

Product Knowledge

Lifebridge Health, Sinai Hospital

Baltimore, MD

Housekeeping

08/2019 - 04/2022

Employed deep-cleaning techniques for areas in need of additional sanitation.

Used cleaning chemicals following proper guidelines. Requested maintenance orders to fix non-working equipment and address room damage.

Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Maintained and organized cleaning supplies stock.

Returned rooms to occupant-ready status to satisfy future guests. Cleaned building floors by sweeping, mopping and scrubbing. Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.

Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.

Interacted pleasantly with clients and guests when performing daily duties.

Sanitized and cleaned sinks, mirrors, toilets and showers. Communicated with maintenance team on damages to repair. Summary

Skills

Experience

Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Checked inventory for required supplies and made lists for needed cleaning products.

Inspected furniture for damage or stains in between guest stays. Walgreens Pharmacy Baltimore, MD

Customer Care Associate

10/2017 - 07/2019

Prepared customer reports by gathering data collected during customer interactions.

Followed up on emailed or web-submitted customer inquiries within standard response times.

Built sustainable relationships and trust with customer accounts through open and interactive communication.

Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products. Educated customers where applicable to alleviate need for future contact. Recommended potential products or services after analyzing customer needs.

Supported customers to maintain positive relationships throughout and following sales processes.

Provided feedback on customer service efficiency to deliver better support options.

Promoted product offerings to drive growth and exceed benchmarks. Kept customer and system account information accurate and current to support timely resolutions for concerns.

Evaluated and identified opportunities to drive process improvements that positively impacted customer experience.

Promptly responded to customer inquiries and resolved complaints to promote loyalty.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

De-escalated customer issues with proven conflict mediation and problem- solving abilities.

Maintained high satisfaction score by consistently resolving first-call issues.

ShopRite Supermarket Baltimore, MD

Produce Clerk

04/2016 - 10/2017

Built displays and arranged department products to create attractive presentations, highlighting featured and seasonal items. Demonstrated familiarity with department products to help customers in selecting items.

Stocked, rotated and faced products with attention to product quality and expiration dates.

Monitored work environment to maintain safety, cleanliness and organization.

Loaded, unloaded and moved heavy products using material loading equipment.

Rotated stock to maintain freshness.

Opened boxes and stocked products in appropriate sections. Checked delivered merchandise and order information to verify shipment accuracy.

Answered shopper questions regarding shelf life and appropriate produce storage.

Assessed floor displays to restock merchandise.

Assisted customers with product, promotion and policy information. Removed expired and overripe items to provide freshest options and eliminate health risks.

Target Towson, MD

Sales Floor

09/2015 - 04/2016

Built and maintained relationships with peers and upper management to drive team success.

Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.

Stocked merchandise pulled from backroom to keep shelves in stock with proper inventory.

Maintained current store, product and promotional knowledge to drive consistent sales.

Provided information to customers concerning sales, promotions and store policies.

Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands. Itemized and totaled customer merchandise selection at checkout counter with cash register.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Developed knowledge about products and sales items to answer customer questions.

Recommended and helped locate or obtain merchandise based on customer needs and desires.

Harbor City High School Baltimore, MD

Diploma

06/2013

Education and Training

Contact this candidate