Rosa Ward

**** * ** **

Tumwater, WA *****

360-***-****

adts8l@r.postjobfree.com

OBJECTIVE:

I am a skilled professional with over 23 years of experience in management, customer service, Pharmaceutical and compounding experience. Self-starter with a strong work ethic. Excellent mathematical skills for performing accurate calculations. I work independently or in a team environment. Detail oriented with a strong focus on accuracy and efficiency. Determined, resourceful, and a fast learner. Focused, organized, and eager to learn. I would like to expand my career helping the community, my work team and the patients.

EDUCATION:

South Puget Sound College

Medical Secretary - 2000-2002

Pharmacy Technician - 2003-ACTIVE

EXPERIENCE:

WA State Liquor and Cannabis Board

CCS2

March 2022-Present

Act as liaison between clients/customers and agency; give presentations and help other State and Federal agencies.

Independently resolve client/customer problems by identifying the issues, accessing services and agency specific web tools, applications and/or online systems.

Determine procedural steps necessary to bring resolution, work with program staff to implement resolution and communicate results to the client/customer.

Create and manages client/customer profiles and maintain integrity of the data and information while delivering specialized services.

Reset passwords, change access levels, and perform related activities to resolve client/customer access issues.

Uses computer applications and software to document and track client/customer issues.

Performs other duties as required including issuing Special Occasion Licenses.

Western State Hospital

OA3

March 2019-March 2022

Print, and file CDM. Proficient typing skills.

Assist Nursing staff and Doctors.

Split, maintain and audit charts.

Cover multiple wards when needed.

Order documents from publications. Arrange correspondence, paperwork and other documents for the treatment team and patients.

Schedule, manage, update and organize treatment plans.

Comprehend and apply state laws (RCWs) and state rules (WACs).

Notify the authorities and outside contractors about patient furloughs and visits.

NW Remedies

Pharmacy Technician

June 2014- January 2019

Performed inventory of controlled and non-controlled medications.

Prepared and delivered outdated medications/drugs to the HAZO house.

Experienced in performing aseptic techniques in compounding medications according to the proper USP regulations.

Facilitated risk assessment team leader to identify hazards for different work activities and evaluate risk control measures. As well as aiding audit team in ensuring everything complies with the regulations in place.

In charge of the marketing department. Completed reports for marketing, arranged events, and media. Set up and coordinated trade shows.

Assisted the lab and front-end staff with all duties. Including maintenance. Prepared insurance forms. Assisted with HIPPA law training for other staff members.

Coordinated annual events in the community.

Updated and revised Pharmacy SOP guidelines.

DeGarmo's Compounding Pharmacy

Compounding Pharmacy Technician/Lab Manager

April 2001-June 2014

Processed Universal Claim forms and other insurance documents.

Provided information while practicing HIPPA laws to insurance companies.

Prioritized daily work and coordinated daily procedures in the lab.

Lead and supervised Pharmacy Assistants and Technicians. Coordinated the workload for the day and completed staff schedules.

Cleaned, maintained, and properly sterilized Microsphere/ISOTECH hood and all other lab equipment.

Efficiently answered multi-line phone system.

Utilized PC to enter and retrieve patient data, ran reports.

Prepared flyers, letters, brochures and any other documents needed for marketing purposes using Microsoft Office.

Scheduled and coordinated meetings, lunches and seminars with local doctors to inform them about new and existing compounds.

Verified the measurements, preparations, and/or packaging of medications produced by other technicians, prior to the final check given by the Pharmacist in charge.

Entered, compounded, filled, and filed prescriptions.

Updated patient charts.

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