Service Representative Customer
Resume:
Nelly Isamar Peralta Castillo
******.************@*****.***
Skills and Qualifications:
Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills with strong attention to detail.
Able to work alone or as a team and under pressure.
Bilingual English/ Spanish
Educαtion:
UTESA, Santiago, DR 01/2011 – 11/2016
Bachelor in Tourism and Hotels Administration
Experienceσ:
National Emergency System 911 Santiago, Dominican Republic 06/2019 – 12/2020
Ambulance Dispatcher
Determine the appropriate call types and course of action based on the nature of the calls. Telecommunicators/dispatchers then enter information into the computer and relay it to the appropriate agency (Ambulance, Fire, Law Enforcement).
Triaged service requests and initiated dispatch of appropriate responders.
Received and evaluated incoming emergency and administrative phone calls for emergency services.
Helped first responders understand situations and potential dangers by fully documenting available information.
Datavimenca, Santiago, Domingo Republic 05/2020 - 09/2020
Customer Service Representative
Followed up with customers to offer additional support and check resolution satisfaction.
Handled customer inquiries, billing questions, payments, and service requests.
Delivered fast and friendly service regarding questions and service complaints.
Managed customer calls efficiently in a fast-paced call center environment.
Updated records with all interactions and customer transactions.
Ober Gatlinburg, Gatlinburg, TN 05/2016 – 09/2016
Food Runner
Keep kitchen station clean and organized.
Communicate effectively and courteously with guests, and co-workers.
Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
Six Flags Inc., Chicago, IL 05/2015– 09/2015
Food Runner
Operates grill, broiler, or deep-fat fryer to prepare specific fast foods.
Arranges table settings and folds napkins according to restaurant standard.
Clears cleans, and sanitizes tables.
Maintains, cleans, and sanitizes workstations.
Cleans and sanitizes dishes, utensils, pots, pans, and other containers and returns to the app.
United Nearshore Operations., Santigo, Dom. Rep. 01/2013– 03/2015
Customer Service Representative
Enhanced customer satisfaction with fast, knowledgeable service.
Troubleshoot problems and develop successful solutions.
Set up clients with new policies, including calculating premiums and establishing payment methods.
Sold both common and specialized policies to area businesses and individuals.
References:
Available Upon Request
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