Leslie Jackson

Mid-Level Human Resources Professional

EMAIL

adts74@r.postjobfree.com

PHONE

313-***-****

Skills

Graphic Design

Training and Development

Quality Assurance

Microsoft Office

Adobe Illustrator

Adobe Photoshop

RemedyForce (Ticket

Management Software)

Microsoft Excel

Operations

Instructing

Customer Service

Technical Support

Compliance Auditing

Business Process

Data Entry

Education

A.A.S.

Computer Graphic Design

Southeast College of Technology

Work Experience

Mar 2021 - Jun 2022

Troy, MI

Quality Control Auditor

Proctor Loan Protector, LLC

Accountable for the examination and evaluation of PFIC’s processes, reporting findings back to management regarding possible improvements and corrections.

Prepared and presented reports that reflect audit results and document processes.

Acted as an objective source of independent advice to ensure validity, legality and goal achievement.

Identified loopholes and shared risk aversion methods. Maintained open communication with management and Team Lead. Documented processes and prepares audit findings memorandum. Conducted follow up audits for Internal OPI, and with international groups located India & Kenya - SLK & Salix groups.

*Active member of the Diversity, Inclusion, & Belonging team. Oct 2020 - Oct 2021

Detroit, MI

Information Technology Clerk

Department of Commerce - 2020 Census (Contracted)

Observed, monitored, and maintenance of all computer hardware, software, and telecommunications in the Regional Census Center

(RCC) and Area Census Office (ACO).

Troubleshot and resolved software problems; initiated problem resolution procedures as necessary using Remedy Ticket Management Systems.

Configured new equipment and installation or upgrade for both hardware systems and application software.

Provided operational and technical support for the RCC and ACO. Supported users of the system, updated user profiles, and granted access rights to applications, files, and system devices. Tracked accountable property.

Trained/supervised other office employees on software, hardware, and automation operations as needed.

Conducted on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware such as routers, switches, servers, mobile devices, laptops, iPads, personal computers (PCS), Voice over Internet Protocol (VOIP) telecommunications systems and printers. Responsible for the paper and automated tracking of property management.

Scheduled and coordinated data entry operations for optimal use of workstations and print devices.

Managed the property control system for Office Computing Equipment

(OCE), and Mobile Commuting Equipment (MCE).

Oct 2018 - Mar 2019

Detriot, MI

Digital Literacy Instructor

Stacey Fenton Speaks, LLC.

Instructed adult learners at Wayne Metropolitan Community Action Agency's Butzel, Wyandotte, & Hamtramck locations: Basic & Intermediate computer, internet, and graphic design skills. Instructed classes for WMCAA clients on Windows operating and PC technology as well as general computer literacy, specified software programs, internet navigation, and web site creation/design. Coordinated with SFS, LLC & WMCAA in curriculum planning, development, designing, calendar coordination, conducting and evaluating all classes and support materials.

Maintained positive rapport with all attendees and create a positive learning environment, motivating attendees to actively participate in all aspects of the educational process; also, getting feedback to continuously improve the quality of the instruction.

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