Appointment Setter Service Representative
Resume:
Nirma Lopez
**********@****.***
Objective
To obtain a position in which I can utilize my skills and experience to contribute to the
company growth.
Summary of Qualifications
Organization and critical thinking skills.
Ability to work alone or as a team.
Knowledge of Microsoft Office software and basic office equipment.
Over five years of experience as a Bilingual Customer Service Representative.
Good computer skills
Self Sufficient
Work History
Municipal District Services LLC- Katy, TX – 3/11/15-3/29/22
Title: Administrative assistant/Customer service representative
Duties Include: Responsibility to prioritize, frequently and quickly weekly shift tasks in
a timely matter such as creating and closing out work order request from technicians
in the field daily. Operating basic office equipment. Creating files, closing invoices and
data entry using Microsoft Office application. Communicating with different
departments within the company as necessary via email, phone or face to face.
Answering escalating incoming calls from customers who are having water quality
issues and creating work orders accordingly. Covering the receptionist during her
breaks which require knowledge of the phone system to transfer calls, take messages
and assist with any deliveries or walk-ins. Required to make call outs to over 80 water
district facilities to ensure each facilities auto dialer is answering in case of
emergencies. Performing other duties as assigned. Also 4 years’ experience working
within the company call center. Which required answering incoming customer calls.
Going over customer account with the customer and answering any questions. de-escalating calls and scanning customers application information to their accounts.
Texas Messaging- Houston, TX-10/7/14 – 2/11/15
Title: Bilingual Telephone Secretary
Duties Include: Answering inbound calls for companies across the United States.
Companies who were unavailable to answer their own calls would forward calls to us
where we would take a message and distribute them as they requested either by email,
fax, or by calling someone from the company directly. Some other duties include data
entry, patching calls and making outbound calls.
Just Energy – Houston, TX -7/12 -05/23/2014
Title: Bilingual Customer Service Representative
Duties Include: Responsible for answering incoming calls from customers both in
English and Spanish. Resolving customer inquiries which could include, billing and
payment issues. Provide excellent customer service, while meeting productivity. I also
make outbound calls to customers when necessary, and at times would de-escalate
calls of upset customers.
Fallon Communications Houston, TX- 12/11-6/12
Title: Bilingual Telephone Secretary
Duties Include: Answering inbound calls for various companies. Taking messages and
distributing messages to clients as needed.
Montessori School Houston, TX- 09/10 to 11/10
Title: Teacher
Duties Included: Taking care of children ages 3 years and up in a school like setting. I
was responsible for doing activities such as story time, art, mind building and free
play.
Kids R Kids- Houston, TX- 5/10 to 8/10
Title: Teacher
Duties Included: Taking care of 1 year old children. Changing and feeding as well as
playtime.
Absolute Comfort- Seasonal Job- Houston, TX- 3/10 to 4/10
Title: Appointment Setter
Duties Included: Making outbound calls to potential clients and setting up
appointments for their current clients’ annual air conditioning and heater
maintenance checks.
Asurion- Greeley, CO- 3/07 to 8/09
Title: Bilingual Customer Service Representative
Duties Included: Working at home without supervision. Answering inbound calls both
English and in Spanish. Customers would call in to file insurance claims on lost, stolen,
or damaged cell phones.
Education
GED
I attended Aims Community College for 2 years. No certificate or diploma.
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