Contact Representative Floor Staff

Alecia Barnes

443-***-**** ● *************@*****.***

SUMMARY OF QUALIFICATIONS

Patient-focused, detail-oriented and computer skills medical receptionist. Personable and courteous in all interactions with patients and team members and are skilled at anticipating physician and practice needs.

Effective in handling office and administrative tasks within busy, multi-physician practices.

Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims.

Efficient in managing appointment scheduling, patient records, medical billing and financial information.

Bank Teller

PROFESSIONAL SKILLs

Contact Representative

Helping customers with financial matters and concerns

High demand calls

Credit/debit activation

Loan payments

Check verification

Transfer callers to correct department

Unit Associates

Inventory clerk

Assigned task from doctors

Receptionist

Preparing patients room properly

Discharging patients

Admitting patients.

Transportation for patients

Unit secretary

Admitting patients

Receptionist high demand calls

Discharge patients

Handling charts

THEATER FLOOR STAFF

Greet all Customers with a pleasant, upbeat attitude

Assured that clients are comfortable at all times

Answer telephones in a polite and expeditious manner

Assist Customers to the fullest extent possible

Refer all Customer complaints and concerns to management

Sell tickets and concession items to Customers

Be knowledgeable of the items offered by the theater and their prices

Inform Customers of their buying choices

Receive money and count the correct change for each sale

Accurately control the money in assigned cash drawers • Accurately control the ticketing of Customers and Customer seating in shows

MEDICAL ASSISTANT: EXTERNSHIP

Prepared patients for examinations and treatments, interviewed patients and took vital signs.

Supported lab technicians with test procedures and other tasks.

Administered support to physicians during patient exams and prepared patients for diagnostic procedures.

TELEMARKETER REPRESENTATIVE

Identifies prospects by reading telephone and zip code directories and other prepared listings.

Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.

Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.

Completes orders by recording names, addresses, and purchases; referring orders for filling.

Keeps equipment operational by following manufacturer's instructions and established procedures.

Secures information by completing database backups.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

RETAIL ASSOCIATE

Welcomes customers by greeting them; offering them assistance.

Directs customers by escorting them to racks and counters; suggesting items.

Advises customers by providing information on products.

Helps customers make selections by building customer confidence; offering suggestions and opinions.

Documents sale by creating or updating customer profile records.

Processes payments by totaling purchases; processing checks, cash, and store or other credit cards.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential

interest.

FULFILLMENT ASSOCIATE

Receive products from our vendors using frequency scanners and be fit enough to unload shipments from trucks.

Handle packages that range in size from small envelopes to large boxes weighing up to 49 pounds.

Expeditiously ship products within the designated time frame, maintaining quality and pricing standards. ● Demonstrate care in our procedures and support our friendly and safety-centered environment.

DIETARY AIDE

Clean and setting tables for residents

Greet residents and assist them to their tables

Help cooks in preparing meals according to special dietary needs

Deliver prepared trays to tables or rooms

Assist residents with removing lids, arranging drinking straws, and locating utensils

Remove dirty dishes, trays, and utensils

Deliver used dishes, trays, and utensils to the kitchen for cleaning

Scrape, stack, or load dishes, utensils, glassware into dishwasher as needed

Vacuum, sweep, or mop dining room

Remove trash and recycling; replace trash bags

Clear table as residents complete their meals

WORK HISTORY

Contact Representative

Unit Associates

Unit Secretary

Nutrition Assistant

Theater Floor Staff

Medical Assistant: Extern

Telemarketer Rep.

Retail Associate

Fulfillment Associate

Dietary Aide

M&T Bank

Hopkins Hospital

University of Maryland

Johns Hopkins Hospital

Landmark Theatre

Garwyn Medical

JAN-PRO Cleaning Systems

Ross Retail

Macys

Oak Crest Retirement Home

EDUCATION

Buffalo Newyork

Baltimore MD

Baltimore MD

Baltimore MD

Baltimore, MD

Baltimore, MD

Baltimore, MD

Baltimore, MD

Baltimore, MD

Parkville, MD

current

April2022-2022

Dec2021-March2022

Nov.2018-Sep.2021

Oct.2016-Dec.2018

Sept.2015-Oct.2015

Apr.2014-June.2014

Mar.2014-Apr.2014

Nov.2012-May.2013

Jan.2009-Oct.2009

Purdue University/Bachelor of Science Youth-Families Services & Administration Degree Received:

Tesst College/Medical Billing Encoding

Certificate Received:

Fortis Institute/Medical Assistant

Certificate Received:

Heritage High School

Online Course

Currently Enrolled

Towson, MD

2015

Towson, MD

2012

Baltimore, MD

Diploma Received:

2004-2008

Contact this candidate