Qualifications

●Supervisory experience with a passion for growth

●10 years of customer service experince

●Strong verbal and written communications skills

●Ability to resolve issues with tact and diplomacy

●Typing 40-50 wpm

●Strong attention to detail

Related Experience

Roadside Counselor

AAA Roadside Assistance 11/2021-Present

Baltimore, MD

●Acts as first contact and takes calls from Members and customers. Responds and resolves routine or less complex issues and feedback received about AAA products and services in a timely and thorough manner.

●Escalates non-routine complaints and issues to the appropriate party.

●Engages with members to provide an exceptional customer service experience.

●Utilizes emotional intelligence to recognize unique needs of each member and responds accordingly.

Office Assitant

Food Lion 09/2021-11/2021

Princess Anne, MD

●Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

● Greet each customer and uses his or her name whenever possible

● Avoid personal conversations with other associates when customers are present

● Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager

● Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar

Barista

Starbucks Coffee 05/2015-6/2021 Salisbury, MD

●Served over 500 customers daily with a variety of 50 different drink combinations

●Maintained a strong understanding of company values and customer needs, responding quickly to complex requests in a fast-paced environment

●Oversaw team members and developed best practices to balance workload during peak hours, reducing hourly burden per employee

●Engaged customers in a highly visible role, conveying a positive and professional attitude

●Knowledge of proper cash handling procedures.

Receptionist

Student Success Center(SSC Dundalk) Current

7200 Sollers Point rd

●Data entry

●Customer Service

●Notifices personnel of visitor arrival

●Maintains computer and telecommunications systems

●Informs visitors by answering and referring inquiries

Shift Supervisor CVS Pharmacy 10/2016-06/2018

Baltimore, MD

●Assisted in store inventory process including truck put away, shoot outs, cycle counts, back stock etc.

●Worked effectively with store management and team members

●Supervised the store's crew through assigning, directing and following up of all activities

●Effectively communicated information both to and from store management and crews

Intern Baltimore, MD

Youth Empowered Society (YES Drop in center) 06/2014 – 08/2014

●Attended meetings, discussions or training sessions to ensure that conversations flow well and that specific goals or criteria for the talks are met successfully

●Managed and approved programs for interns involved with job training opportunities

●Distributed fliers for upcoming events

Outreach Worker Baltimore, MD

Our Daily Bread 01/2015-02/2015

●Conducted outreach in designated areas in Baltimore City to identify unsheltered homeless people and administer surveys through direct communication and persuading individuals

●Engaged proactively with homeless populations to assist with existing mental health or substance abuse issues and obtain shelter for them

Volunteer Experience

Youth Empowered Society 10/2013-11/2017

Youth As Resources – Board Member 05/2014 – 01/2016

Education

W.E.B. Dubois High School of Environmental Science Baltimore, MD

Diploma 08/2009-06/2013

●Debate Team, Chess Club, and Art Club member

●Community College of Baltimore County Dundalk, MD

01/2020-Current

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