Stefanie Palmer
Data Analyst
Wescosville, PA 18106
******.****@*****.***
SKILLS
●Bilingual ● Excellent communication skills ● Highly proficient with IT
● Adaptable ● Typing speed 103wph ● Detail Oriented
EXPERIENCE
Cigars International - Shared Services, Bethlehem, PA - Backordered Specialist - Data Analyst
January 2022 - PRESENT
●Strong mathematical skills to help collect, measure, organize and analyze data
●Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation
●Knowledge of programming languages like SQL & Power of BI
Cigars International, Bethlehem, PA - Customer Service Representative
November 2013 - December 2021
●Organized customer information and account data for business planning and customer service purposes
●Quickly and effectively solved customer challenges to include following up to ensure remediation
HTSS Staffing, Bethlehem, PA - Data Entry Lead
May 2013 - November 2013
●Compiled, prioritized, sorted, and processed customer orders, adjusting format, page layout, and line spacing
●Performed other clerical duties such as answering telephone, sorting and distributing mail, running errands or sending faxes
EDUCATION
CareerLink (PIC), Allentown, PA - Business Administration
Aug 2011 - Oct 2011
Pennsylvania University Fogelsville, PA - Liberal Arts
May 2000 - November 2001