Substitute Teacher Customer Service CCR Management
Resume:
SUMMARY
Knowledgeable customer service specializing in communications and bringing 12+
years of related experience. Conscientious about completing thorough reviews to better serve customers needs with current, effective systems. Excellent decision- making and prioritization skills.
EXPERIENCE
MDHS - Benefit Specialist
Jackson, MS • 05/2020 - Current
Kelly Services - Substitute Teacher
Flowood, MS • 06/2019 - 04/2020
ACCOMPLISHMENTS
CONTACT
**************@*****.***
Jackson, MS 39201
SKILLS
EDUCATION AND TRAININ
G
Associate of Applied Science:
Early Childhood Education
Hinds Community College
Raymond, MS • 12/2019
Shania Watson
Provided assistance to plan participants by explaining benefits information to ensure educated selections.
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Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
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Reviewed employee enrollments to verify accuracy, inputting information into company database.
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Responded to requests for information with open and knowledgeable support to foster interest in available plans.
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• Checked accuracy and completeness of benefits applications and documents. Enforced classroom routines to keep students on schedule and operating at consistent level.
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Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
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Requested as substitute teacher based on excellent referrals and trusted performance.
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Educated students in various subjects to provide seamless transition during absence of head teacher.
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Maintained student attendance and assignment records to prevent lapses during teacher absences.
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• Managed high school classrooms during teacher absences.
• Team Building
• Basic Math
• Computer Skills
• Friendly, Positive Attitude
• Training & Development
• Microsoft Office
• MS Office
• Team Management
• Reliable and Trustworthy
• Data Management
• Working Collaboratively
• Active Listening
• Problem Resolution
• Organizational Skills
• Critical Thinking
• Customer Service
• Relationship Building
• Work Ethic
• Conflict Resolution
• People Skills
• First Aid/CPR
High School Diploma
Provine High School
Jackson, MS • 05/2014
Some College (No Degree):
Mass Communications
Jackson State University
Jackson, MS
CERTIFICATIONS
• Consistently maintained high customer satisfaction ratings. Association for Project
Management (APM)
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Contact this candidate