RAPHAEL TOBA JOHNSON

Abuja FCT, ******.

Phone.+*34-706-***-****

Email. adts2c@r.postjobfree.com

SUMMARY.

To Secure a position in IT Industry that enables utilization of skills and qualities to archive excellence in chosen technical domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated perseverance and continual learning.

HEADLINE.

Experienced as an ATM (Wincor Nixdorf, Diebold Nixdorf, GRG, Hyosung and NCR) Software, Hardware, Networking, Installation, Activation, Staging, Transfer, Upgrading, Maintenance and Services as a field technician for 7years, topping the game of customer service as a field engineer. Worked my way up from a mere technician to a technical support engineer to support my teammate to achieve greater goals with less time spent to meet up SLA, cutting cost and faster resolution. Proactive and new ideas to a resolution landed on a nomination as Top 3 best engineer nation wide. 2years experience as ICT trainer and customer service, server data backup and recovery, cleaned up and data recovery from a virus that hit the server and every system that was connected, remotely activated fire extinguisher system that quenched fire outbreak in the server room, Training of over 450 staff members on Microsoft Office, Application and security system used in the organization.

SKILLS AND ACCOMPLISHMENTS

TECHNICAL SKILLS: Microsoft Office Networking MCP Server Wincor Nixdorf Diebold Nixdorf GRG CCNA Inventory keeping and Updates Health and safety environment officer (Level 2-3) Computer Engineering Cyber Security and Personal Safety.

MANAGEMENT: Project Management Change & Incident Management Customer service Management Services & Maintenance Management.

ANALYTICS: Data Quality Analysis, Part usage compatibility, Software security guard Customers feed back Analysis, SLA % and FLM Training.

STRATEGIST: Support strategic direction by proactively troubleshooting, identifying faults and executes, provides success factors and measurements of continuous improvement and changes to provide insight to teams, customers and overall satisfaction, includes Timely response, Timely resolution, Timely report and Updates.

TECHNICAL SUPPORT: Developed new and faster ways to resolution, FLM teaching to customers on frequently faults on all terminals,Remote support to customer, fast response to multiple and frequently logs on a terminal, repairs of modules with consumables components. Provides greater visibility into critical areas such as Cybersecurity, Business Impacting Events, Project and Maintenance.

WORK EXPERIENCE

FIELD SERVICE TECHNICIAN. ATM TECHNICIAN &TECHNICAL SUPPORT(Wincor Nixdorf, Diebold Nixdorf, GRG) CWG PLC. Abuja FCT, North-Central, Nigeria. 04/2015 – Present.

Installation, Configuration and Maintaining of over 35 ATMs within domain of residence and outstations, support and troubleshooting for network related issues, Configuration of software programs running on the terminals, repairs and maintenance of all hardware modules ( electrical and mechanical) of all the allocated terminals. Create and executes a comprehensive disaster recovery plan to back up all sophisticated software programs that runs on the terminals. Actively managed Emails, Service and Provide good relationship by ensuring industry best practices are strictly followed to guarantee optimal domain delivery, this includes, periodic requirements reviews, setting up and maintaining feedback loops, ensuring customer and company relationship by emailing right and prompt useful information and updates. Provides remote support to customers and teammates to hasten resolution, Respond to every call logged with fast plans of resolution within SLA, Serve as a relief and technical support to teammate as good team player.

NORTHERN REGION REPRESENTATIVE Alucan Packaging Ltd, Kaduna, Nigeria. 08/2014 – 03/2015

Worked closely with clients and partners to get updates on regular supplies on CANs products, Monitor/stocks taking of incoming products and outgoing packaging materials, Record keeping of product used, product unused and supplied chain, Keeps tracks of POs of landed product, pending products and purchased products, Gives regular useful information of customers suitable products and demand, also report any loopholes that competitors might take advantage of.

BUSINESS DEVELOPMENT EXECUTIVE AIICO Insurance Plc, Kaduna, Nigeria. 01/2014 – 07/2014

Sales Representative and Marketing which includes advertising insurance packages such as Annuity plans, ELAP, Pencon, Follow up on prospect clients, Customer service and updates, Inspection of properties, Regulations and investigation of assets and life assurance.

ICT TRAINER/ CUSTOMER SERVICE Kaduna Customer Service School(KCSS), Kaduna, Nigeria.

08/2013 – 12/2013

Training and Outsourcing, students lecturing on computer appreciation/Microsoft Office, trained all students on customer services requirements and responsibilities.

ICT TRAINER Nigerian Brewery Plc, Kaduna, Nigeria.

Lectures staff member on ICT applications used in NB.plc such as Microsoft office, Lotus notes,

CA service desk, Nover Tracker Maintenance and Computer appreciation.

02/2013 -- 07/2013

STUDENT INDUSTRIAL WORK EXPERIENCE SCHEME Nigerian Brewery Plc, Kaduna, Nigeria.

Antivirus protection implementation management and maintenance, ICT applications installation,

Basic Networking connectivity, Troubleshooting, Backups, Inventory keeping, software updates,

hardware repair, system naming and assigning, ink turner replacement, printer repair,

and any other duty as may be assigned by the Information Communication Manager (ICM).

02/2013 -- 09/2013

JANITOR/MESSANGER Nigerian Brewery Plc, Kaduna, Nigeria.

Cleaned the office of the manager, Run errands for the manager.

01/2008 -- 12/2009

JANITOR OANDO Lub. Company Plc, Kaduna, Nigeria.

Cleared all waste products and cleaned all the offices of the company.

EDUCATION

DIPLOMA IN COMPUTER ENGINEERING (Networking and System Security Engineering)

College of Innovation Institute of Technology, Kaduna, Nigeria.

01/2011 – 08/2012

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