Richard Harty

adts1k@r.postjobfree.com

* ***** ******

Regina, Saskatchewan

Canada

S4N 4J1

306-***-****

Greetings,

I am a professional who has been consistently praised as hard-working by my co-workers, and managers. Throughout my 20 + year career, I have developed a skill set that is relevant to your needs.

Tata Consulting Agency Desktop Analyst : Contracted to TransAlta Renewables. Tier 3

Acts as the routine contact point, receiving and handling requests for support.

Responds to a broad range of service requests for support by providing

information to fulfill requests or enable resolution.

Current closing in on 900 INC Ticket for the year, this dose not included Administrative TASK. I am a

skilled professional.

On-Site Service ATOS at K+S Potash Canada Servicing Bethune, and Saskatoon. Tier 1, and Tier 2 Desktop Support. Imaging, install, testing, hardware, and application software. K+S Potash Bethune has the highest ticket volume in North America, and with a 98.2 % ticket closing average, it is safe to say, I am proficient.

Team Lead for ATOS, at K+S Potash Canada ( Vancouver, Bethune, Saskatoon ) Rollout 400 laptops, and workstations, including imaging, installing software, and client workstation setup.

CGI Tier 1 support working on the Sask Power Team, providing customer service support for operating systems and applications.

I would also like to add that as far as RF radio go I have built a HAM radio station. Engineered and erected a 54-foot freestanding HAM radio tower.

ATOS from Rollout Tech, to On-Site Service, I invite you to review my detailed achievement in my attached resume. After reviewing my resume you will agree that I am the type of candidate you are looking for.

I look forward to elaborating on how my specific skills and abilities will benefit you and your organization.

Please contact me at 306-***-****, or via adts1k@r.postjobfree.com to arrange a convenient meeting time.

If you have any questions, please call.

Best Regards.

Richard Harty

adts1k@r.postjobfree.com

8 Usher St.

Regina, Saskatchewan

Canada

S4N 4J1

306-***-****

Qualifications

Quality-focused I.T. professional with MCSE, MCSA, MCP COMPTIA A+ Certifications plus more than 20 years of experience as systems technician and software/hardware support specialist.

Steller Customer Service Skills.

Core Competencies and skills

Creating and keeping deadlines. Managing appointments. Problem-solving

Team leadership. Multitasking. Strategic thinking.

Meet deadlines. Manage my workload effectively.

Adapt to change and re-evaluate my priorities.

Team player. Going that extra mile.

Critical thinking. Flexible and adaptable.

Certificates

MCSE (Microsoft Certified System Engineer)

MCSA (Microsoft Certified System Associate)

MCP NT 4.0 Certified Comp-Tia A+ Certified

IBM Lenovo Warranty IBM Lenovo Desktop

IBM Lenovo Laptop IBM Lenovo Server

IBM Lenovo Security Panasonic Tough-book

HP Servicing Desktop, Workstation, and Notebook

Technology Summary Software :

Windows 10, 8.1/ Win7/ XP/ NT/ 2000/ XP/ 2003 Server/ Windows 2000

MS System Centre Configuration Manager, Active Directory

MS Office 2013 and MS Office 365

McAfee BitLocker Encryption. McAfee Control Console. McAfee Antivirus

Microsoft Office 2016, MS Office 365.

SAP PRD, GWP, OOSB, SU01 Creating accounts and adding roles.

Professional Experience

Tatta Consulting Agency Nov. 2021 – Dec. 2022 Tier 3 :Service Desk Analyst

Acts as the routine contact point, receiving and handling requests for support.

Responds to a broad range of service requests for support by providing information to fulfill

requests or enable resolution.

Provides first line investigation and diagnosis and promptly allocates unresolved issues as

appropriate.

Assists with the development of standards, and applies these to track, monitor, report, resolve

or escalate issues. Contributes to creation of support documentation.

K&H Holdings Oct. 2019 – June 2021 Owner Operator.

• Collaborating with contractor etc. to determine the specifications of the project

• Negotiating contracts with external vendors to reach profitable agreements

• Obtaining permits and licenses from appropriate authorities.

• Determine needed resources (manpower, equipment, and materials)

• Supervise the work of labourers, mechanics, and give guidance when needed.

ATOS Desktop Administrator at K+S Potash Bethune / Saskatoon,

Aug. 2017- Sept 2019

• Resolves and closes incidents/service requests as per help desk procedures in an allocated

timeline.

• Use Active Directories and SCCM to create and image Windows 10 desktop computers and

laptops.

• Good understanding of network technology, configuration,

switches, routers, and access points.

• Build/ imaging of physical Windows 10 desktop PCs and laptops

• Installation of hardware at user desks (monitors, PC, webcam), as

• Work with other technology teams to ensure any build issues have

been resolved.

• Use of migration tool to track co-ordinate PC builds.

• Provide post-migration technical support

• Performs staging of PCs

• Performs IMAC (Install, Move, Add and Change)

• Conducts hardware and software maintenance and support.

• Assists local Server Team when server maintenance is required

• Local network support and/or assists Global Network team

• Hardware/software selection, procurement, setup, installation,

configuration, upgrade monitoring, and troubleshooting.

Worked on various global teams to coordinate, ensure, and preserve quality of service to our client.

ATOS Germany Management,

ATOS Guatemala Administration, Printer

ATOS India SCCM, Imaging, and Testing

ATOS India Networking

ATOS Romania Printer Rollout

NSC Global OSS North America

Morton Salt North America

Computer Deployment Technician

ATOS Rollout Team Lead at K+S Potash Canada, Bethune, Saskatoon, and Vancouver.

Receive inventory, scan inventory into stock. SCCM create hostnames, assign hostnames, Image laptops through SCCM. Assign software user-specific, loads software, finalize laptop to ensure quality control has been met. Setup end-user workstation. Deploy laptop, configure according to clients requirements.

Desktop Support CGI on Sask Power Team

October 2014 – Dec.2016

Handle Tier 1 help desk escalations through tickets or phone. Follow up on outstanding requests and ensure timely resolution. Create accounts and configure hardware as part of the onboarding process. Support audio and video equipment in conference rooms. Manage and monitor internal assets to ensure accurate inventory records Windows 7, XP, Active Directory maintenance and Exchange 2007 & 2010

Hotspot RAH Desktop Administrator. Batangas City, Batangas . Philippines

November 2011 – May 2014

I Managed a wide range of installation, upgrade for Windows-based networks. Analyzed, evaluated, and resolved hardware and software problems relating to account administration, connectivity issues, and application user problems. Designed and fabricated directional external WiFi antenna.

K&H Holdings July 2010 – Nov 2011 Owner Operator

• Collaborating with contractor etc. to determine the specifications of the project

• Negotiating contracts with external vendors to reach profitable agreements

• Obtaining permits and licenses from appropriate authorities.

• Determine needed resources (manpower, equipment, and materials)

• Supervise the work of labourers, mechanics, and give guidance when needed.

WBM Office Systems Field Service Technician/ Desktop Support

March 2009 – July 2010

IT field technician involve performing computer network repair, software troubleshooting, and related tasks. Travelled to clients to a client's location to assist in IT service installation, repair, or general support. Resole and logged tickets. Worked on GOV hardware refresh program. Replace computer, monitors and printers. Copy profiles, and files. Resolve any issues that surface.

Education

AMTC Regina

MCSE (Windows 2000)

Graduated December, 2003

MCSA (Windows 2000)

Graduated December, 2003

MCP (Windows NT 4.0 Server and Workstation

A+ Comp-Tia Hardware

Graduate July, 2002

Windows 2000 Server 70-215

Windows 2000 Professional 70-210

Windows 2000 Network Infrastructure Administration 70-216

Windows 2000 Active Directories 70-217

Managing Windows 2000 Network Environment 70-218

Designing Windows 2000 Security 70-220

Designing Windows 2000 Network Infrastructure 70-221

Windows NT4.0 Server 70-073

Windows NT4.0 Workstation 70-072

Contact this candidate