Operations Manager Customer Service

MORGAN FRIES

Brooklyn, NY ***•***•****, ******.*******@*****.***

PROFESSIONAL SUMMARY

Progressive management experience with a leverage of eight years in sales, and project management in the consumer industry. Equipped to continue a rewarding career that I can utilize administrative and project leadership skills to the fullest extent.

Highlights of expertise

● Exceptional verbal and written skills

● Detail oriented

● Software skills including but not limited to Excel, Salesforce, Shopify, Scrum, Omni Channel, MS office

■ Project coordination

■ Customer Service

■ Multitasker

EXPERIENCE

Concierge August 2021 – November 2022

Bucherer 1888 Manhattan, NY

● Spearheaded organization, planning and execution of on-site events for onsite team meetings, corporate and VVIP guests

● Lead training for new hires on location

● Record and maintain knowledge of each guest to create a tailored experience based on their personal needs, including our repeat VIP guests

● Championed customer experience through expert analyzation and communication

● Managed guest feedback in a tactful and timely manner, providing timely resolutions in order to resolve guest dissatisfaction to ensure repeat business Store Manager September 2020 - January 2021

Arias Manhattan, NY

● Oversaw monthly inventory valued at $500k, interface with vendors, manage purchase orders, and conduct forecasts to maintain optimal stock levels

● Used project scheduling and control tools, primarily MS projects to monitor projects plans, work hours, budgets and expenditures

● Executed production testing on behalf of shopify and salesforce related to creating and improving workflow as well as new merchandising tools

● Created clear expectations for team performance, conducted regular evaluations and implemented corrective actions both at the associate and leadership level

● Maneuvered ongoing gifting, ordering, packing and shipping product to influencers and other brand partners

Operations Manager June 2019 - May 2020

rag and bone Manhattan, NY

● Led a 8 person team with a primary responsibility for revenue generation, client relations, along with project management to fulfill revenue from a range of $2k to $20k

● Directed merchandising strategies to achieve memorable product presentation and increase revenue across locations

● Conducted monthly coach & counseling sessions with all associates to review performance and provide constructive, timely feedback

● Handled company-wide reporting systems, keeping managers informed of performance with real-time tracking data

● Operated all inventory processes which do not limit to cycle counts, transfers, supply orders and managing inventory discrepancies

Sales and Operations Manager October 2018 - June 2019 Rebecca Minkoff Manhattan, NY

● Have proper understanding of BOH/FOH IT systems along with practical knowledge of store systems POS, MPOS, RF equipment, MyClient, MyStore App and Omnichannel

● Participated in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines

● Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishments

● Act as a brand ambassador, while embodying brand values, engaging with customers on brand, knowledgeable in all aspects in conversation Stylist October 2017 - October 2018

Alice and Olivia Manhattan, NY

● Supported efficient inventory operations with well-organized supplies and calendars

● Championed customer experience through expert analyzation and communication

● Efficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishments

● Created and maintained meticulous records of customer preferences, personal details, and style choices

● Completed stock-to-sales processes, including steaming, unpacking shipments, and organizing inventory

● Coordinated service appointments such as closet clean outs and personal shopping, skillfully managing paperwork and related requirements

Senior Sales Executive February 2017 - January 2018 Elbow Grease International Manhattan, NY

● Organized in the transition of change in warehouse management suppliers and systems

● Monitoring the client's budget, explaining costs, and negotiating new terms if necessary

● Collaborating with marketing partners and stakeholders to deliver integrated plans

● Analyzing sales data to review, plan and assist with inventory management

● Managed benchmarks, product demonstrations and testimonials for performance evaluations Sales Stylist March 2014 - September 2017

Michael Kors Manhattan, NY

● Succeeded in managing individual sales and KPI’s bringing in 20% of our store goals each week

● Implemented personalized outreach and utilized all clienteling tools available to complete CRM tasks within a given time frame

● Performed daily visuals which included floor sets, window displays and inventory days

● Ensured impeccable store environment, BOH and grooming at any time of the day

● Proficient with handling phone orders, charge sends, catalog/internet orders, courier deliveries and gift wrap

EDUCATION

Art Institute of New York, Manhattan, NY

Bachelor’s degree in Fashion Design June 2016

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