CHRISTINA D/O DAVID

Contact Info

Correspondence Address: 2357 Fairfield Ct

Pleasanton, CA 94566-5411

Mobile Number : +1-916-***-****

Email : adts10@r.postjobfree.com

Personal Particulars

Age : 40 years old

Nationality : Malaysian

Gender : Female

Overall Candidate’s Summary

Candidate with total ~7 years of working experience in Information Technology industry completed Bachelor Degree in Computer Science, certified in Information Technology Infrastructure Library (ITIL) and Kepner Tregoe Resolve Workshop and completed masters in Management of Business Administration (MBA). Certification courses that were attended were Managing and Maintaining windows server 2003, Managing and Maintaining SQL Server 2005, and implementing a Microsoft SQL Server 2005 Database. Knowledgeable in technical support especially in backup and restore using Tivoli Storage Manager (TSM), Netbackup puredisk, and Mobile information protection. Remedy, Digital Workflow (DW), and CAMS were the ticketing tools familiarized with. Ability to troubleshoot backup failure, register new client server, upgrade client agent software and reporting. Leadership skills demonstrated in many technical issues handling and various projects with team members. Coaching is also demonstrated, being technical instructor of the team. Conducted knowledge transfer with the new employer in the team and involved as an interviewer for new joiner

Detail Employment Summary

Hewlett Packard Sdn Bhd, (Dec 2009 – Feb 2014)

Current:

Position Title : ITO Svc Delivery Cons II (Senior Executive)

Position Level : Senior Executive

Specialization : IT/Computer - Software

Industry : Consulting (IT, Science, Engineering & Technical)

Work Description:

Monitoring and troubleshooting backup jobs for all the master and client servers. Support local and international clients.

Role 1

1.Provide daily task report, backup support, new client agent installations, backup policies, maintenance, upgrades, troubleshooting, and data restoration, client server cleanup process and user account administration.

2.Deliver technical experience and expertise to solve backup failure, deliver and support production applications that meet the client/business needs especially for US and Singapore regions.

3.Communicate with vendors to ensure all issues were quickly resolved to maintain optimal system performance and client satisfaction. Direct internal and external customer interaction in situations which required simplified technical explanations.

4.Handling incoming request tickets via Digital Workflow tool related to backup and restores issue from server. Acknowledge the incoming ticket within the service level agreement time.

5.Initiate change request for server maintenance

Role 2

1.Configured backup tool software to support backup and restore requirements.

2.Troubleshoot storage and backup tools related issue and monitor performance.

3.Adhered to established manufacturer warranty procedures as well as company policies.

4.Supported department in planning and implementing backups, disaster recovery and security actions. Audited application backup policies and environments to ensure integrity of backup and recovery activities.

5.Consulted with users and performs needs analysis.

6.Handling incoming request tickets via Remedy tool related to backup and restore issues, received from US clients

a.Determines severity of unresolved issues and escalates issues accordingly.

b.Communicate with technical services staff, and managers about the urgency of issues, impact of any interruption of IT services, and changes in the issue's status.

c.Provide end user support to restore file that has been deleted or corrupted.

d.Reports and tracks client technology problems, inquiries, and related requests and respond accurately.

e.Liaise with other function Information Technology units to resolve desktop issues.

f.Manage problems escalations and solutions as required.

g.Update records to reflect status changes.

h.Support requests must be monitored and escalated when appropriate according to service-related guidelines.

7.Backup tools used:

a.Acronis

b.TSM (Tivoli Storage Management)

c.NTBackup

d.Data Protector

e.RBS (Remote Backup Software)

8.Primary person for TSM and Data Protector client support

9.Conducting knowledge transfer for new comer in the team.

10.Managing documentation for the entire tools used in backup server.

Role 3

1.Supporting SAN storage client accounts. Perform daily backup status report.

2.Engage with external vendor if there is any problem with SAN storage software

3.Attend daily meeting to update the status of the daily backup jobs.

Additional Role: -

Prepare minutes during team meeting and send the final reports to the team and manager.

Completed payroll system course from online websites.

Conducted knowledge transfer classes to new comers in the team.

Electronic Data System (EDS) (June 2007 – Dec 2009)

Position Title : Infrastructure Analyst

Position Level : Junior Executive

Specialization : IT/Computer - Network/System/Database Admin

Industry : Computer / Information Technology (Software)

Work Description:

1.Design, constructs, tests, implements and optimizes portion of basic infrastructure systems that enable and support business and engineering/manufacturing functions.

2.Prepare daily reports, troubleshoot the problems, provide software tools to install Mobile Information Protections (MIP) and help user to solve the MIP installations. MIP is an Electronic Data System (EDS) internal software used to backup data for laptops and desktops.

3.Possess skills in the Tivoli Storage Manager (TSM) software. Responsible for the support of the application.

4.Task includes daily monitoring, problem resolution and technical exploitation of the environment.

5.Work with conjunction with other TSM technicians and storage personnel to optimize the backup and recovery environment.

6.Upgrade the client agent and repoint from one client server to another client server.

Educational Background

Postgraduate Degree

Field of Study : Business of Administration (Human Resource) (MBA)

Institute/University : Multimedia University Malaysia

Current CGPA : 3.44/4

Course Completion Date : October 2015

Courses Attended:

Accounting for Managers

Organizational Behavior and Design

Research Methodology

Marketing Management

Quantitative Analysis

Economic for Managers

Information Systems and Electronic Commerce

Human Resource Management

Corporate Finance

Cyber Law

Industrial Relation

Recruitment and Selection

Strategic Management

Undergraduate Degree

Field of Study : Computer Science

Institute/University : Monash University Malaysia

Grade : B

Graduation Date : September 2007

Higher Secondary Level/Pre-U

Field of Study : Monash University Foundation Year (MUFY)

Institute/University : Sunway University College Malaysia

Grade : B

Graduation Date : November 2001

Certifications

Title : IT infrastructure Library (ITIL) foundation certificate (2009)

Title : IT infrastructure Library (ITIL) level 3(2012)

Title : Kepner Tregoe Resolve Workshop (2009)

Courses Attended

Title : Managing and Maintaining windows server 2003 (2008)

Title : Managing and Maintaining SQL Server 2005 (2008)

Title : Implementing a Microsoft SQL Server 2005 Database (2008)

Top Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency

HTML 3 Intermediate

C++ Language 3 Intermediate

SQL 3 Intermediate

C Language 3 Intermediate

Java Applet 3 Intermediate

Posgress SQL 3 Intermediate

Unix 3 Intermediate

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Bahasa Malaysia 10 10

Tamil 10 10

English 10 10

Skills and Abilities

Computer proficiency in:

Windows XP/2000/ME/95/95

Ms Office (Word, Excel & Power Point)

Miscellaneous

Possess International Passport: Yes (L2 Visa)

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