Andrew Chase

Scottsdale, AZ *****

adts0w@r.postjobfree.com

+1-480-***-****

Experienced Customer Service Specialist with working experience in fast paced call center environment with expertise in handling calls.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Cognizant Technology Solutions - Phoenix, AZ

February 2021 to May 2022

• Provided superior customer service to our customers

• Verified each member assisted thru name, zip code, phone number, and Blue Cross Member ID

• Answered high volume calls, regarding prescriptions, finding medical providers, and billing

• Retained members by de-escalating conflicts, and resolving complaints

• Created customer appointments

• Answered phone and assisted members with changes

• Maintained up-to-date knowledge of customer accounts Customer Service Agent

DHL Express Tempe - Tempe, AZ

October 2020 to December 2020

• Provided superior customer service to our customers.

• Verified each customer assisted thru name, zip code, phone number, and card digits.

• Answered high volume calls, regarding shipments being sent out to customer.

• Retained customers by de-escalating conflicts, and resolving complaints. Customer Service Representative

Customer Service Solutions LLC - Buffalo, WY

April 2019 to May 2020

• Provided superior customer service to our customers.

• Verified each customer assisted thru name, zip code, phone number, and card digits.

• Answered high volume calls, regarding shipments being sent out to customer, and pricing.

• Retained customers by offering discounts, de-escalated conflicts, and resolved complaints. Customer Service Representative

Alpha Connect - Phoenix, AZ

November 2017 to May 2018

• Provided superior customer service to our customers.

• Verified each customer assisted thru name, zip code, phone number, and card digits.

• Answered high volume calls, regarding shipments being sent out to customer, and pricing.

• Retained customers by offering discounts, de-escalated conflicts, and resolved complaints. Phone Representative

Fund America - Chicago, IL

December 2016 to February 2017

Raised funds for police charities, including the Fraternal Order of Police. Sales Representative

Web Cash Advantage - Phoenix, AZ

November 2003 to December 2003

Sold home based online business opportunities over the phone. Sales Representative

Wealth Systems - Phoenix, AZ

December 2002 to October 2003

Sold home based online business opportunities over the phone. Education

Bachelor's in History

Illinois State University - Normal, IL

1988 to 1996

High school diploma or GED in General Studies

East Peoria High School - East Peoria, IL

August 1978 to June 1982

Skills

• Presentation Skills

• Writing Skills

• Fundraising

• Research

• Telemarketing

• Customer service

• Cold Calling

• Marketing

• Computer literacy

• Sales

• CRM Software

• English

• Event Planning

Assessments

Verbal Communication — Highly Proficient

August 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Filing & Organization — Highly Proficient

June 2020

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Call Center Customer Service — Completed

June 2020

Applying customer service skills in a call center setting. Full results: Completed

Sales Skills — Proficient

August 2020

Influencing and negotiating with customers

Full results: Proficient

Scheduling — Familiar

June 2020

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Familiar

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Active Listening — Completed

August 2020

Actively listening and appropriately responding in conversations Full results: Completed

Customer Focus & Orientation — Expert

August 2020

Responding to customer situations with sensitivity Full results: Expert

Project Timeline Management — Familiar

August 2020

Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar

CRM Skills with Salesforce — Completed

August 2020

Knowledge of Salesforce objects, fields, and processes. Full results: Completed

Memorization — Familiar

August 2020

Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar

Scheduling — Proficient

September 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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