Phone Representative Customer Service
Resume:
Andrew Chase
Scottsdale, AZ *****
***********@*****.***
Experienced Customer Service Specialist with working experience in fast paced call center environment with expertise in handling calls.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Cognizant Technology Solutions - Phoenix, AZ
February 2021 to May 2022
• Provided superior customer service to our customers
• Verified each member assisted thru name, zip code, phone number, and Blue Cross Member ID
• Answered high volume calls, regarding prescriptions, finding medical providers, and billing
• Retained members by de-escalating conflicts, and resolving complaints
• Created customer appointments
• Answered phone and assisted members with changes
• Maintained up-to-date knowledge of customer accounts Customer Service Agent
DHL Express Tempe - Tempe, AZ
October 2020 to December 2020
• Provided superior customer service to our customers.
• Verified each customer assisted thru name, zip code, phone number, and card digits.
• Answered high volume calls, regarding shipments being sent out to customer.
• Retained customers by de-escalating conflicts, and resolving complaints. Customer Service Representative
Customer Service Solutions LLC - Buffalo, WY
April 2019 to May 2020
• Provided superior customer service to our customers.
• Verified each customer assisted thru name, zip code, phone number, and card digits.
• Answered high volume calls, regarding shipments being sent out to customer, and pricing.
• Retained customers by offering discounts, de-escalated conflicts, and resolved complaints. Customer Service Representative
Alpha Connect - Phoenix, AZ
November 2017 to May 2018
• Provided superior customer service to our customers.
• Verified each customer assisted thru name, zip code, phone number, and card digits.
• Answered high volume calls, regarding shipments being sent out to customer, and pricing.
• Retained customers by offering discounts, de-escalated conflicts, and resolved complaints. Phone Representative
Fund America - Chicago, IL
December 2016 to February 2017
Raised funds for police charities, including the Fraternal Order of Police. Sales Representative
Web Cash Advantage - Phoenix, AZ
November 2003 to December 2003
Sold home based online business opportunities over the phone. Sales Representative
Wealth Systems - Phoenix, AZ
December 2002 to October 2003
Sold home based online business opportunities over the phone. Education
Bachelor's in History
Illinois State University - Normal, IL
1988 to 1996
High school diploma or GED in General Studies
East Peoria High School - East Peoria, IL
August 1978 to June 1982
Skills
• Presentation Skills
• Writing Skills
• Fundraising
• Research
• Telemarketing
• Customer service
• Cold Calling
• Marketing
• Computer literacy
• Sales
• CRM Software
• English
• Event Planning
Assessments
Verbal Communication — Highly Proficient
August 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Filing & Organization — Highly Proficient
June 2020
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Call Center Customer Service — Completed
June 2020
Applying customer service skills in a call center setting. Full results: Completed
Sales Skills — Proficient
August 2020
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Familiar
June 2020
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Familiar
Customer Service — Familiar
June 2020
Identifying and resolving common customer issues
Full results: Familiar
Active Listening — Completed
August 2020
Actively listening and appropriately responding in conversations Full results: Completed
Customer Focus & Orientation — Expert
August 2020
Responding to customer situations with sensitivity Full results: Expert
Project Timeline Management — Familiar
August 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Familiar
CRM Skills with Salesforce — Completed
August 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Memorization — Familiar
August 2020
Committing product or merchandise information to memory and recalling it at a later time Full results: Familiar
Scheduling — Proficient
September 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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