Customer Service Representative
Resume:
Tonya Shellman
Oak Grove, OR
**********@*****.***
Work Experience
Customer Service Representative
Pilot - Oak Grove, KY
July 2021 to Present
Asst customers with purchase
Team Leader
Concentrix - Oak Grove, KY
November 2015 to May 2020
Assist reps with answers to issues they are struggling to solve. Help customers with on going issues.
Gather information on issue.
Submit paperwork for further process.
Machine Operator/Assembler
OEM - Clarksville, TN
September 2013 to August 2015
Run machine and build units
Check gauges to confirm correct parts
Education
High school diploma or GED in Business
John Corcoran High School - Syracuse, NY
September 1981 to June 1982
Associate
Skills
• Management
• Microsoft Office
• Organizational Skills
• Process Improvement
• Supervising Experience
• Team Management
• Customer service
Assessments
Work Style: Reliability — Proficient
November 2020
Tendency to be dependable and come to work
Full results: Proficient
Customer Focus & Orientation — Proficient
November 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Proficient
November 2020
Applying customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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