Phone Representative Bank Teller credit consultant, sales

CARLA ISABEL REYES

**** ******* ***** #**** ***** Ogden Utah, 84403

385-***-****, **********@*****.***

SKILLS:

*Customer Service

*Producion

*Credit Consultant

*Bank Teller

*Care-Giver

WORK HISTORY:

TELEPERFORMANCE,LAYTON, UTAH - PHONE REPRESENTATIVE June 2007-August 2009

*Upsell

*Excellent communication skills

*Patience

*Good product knowledge

*Optimisitic Approach

*Problem Solving Kills / De-escalate strategies

*Multitasking Ability

FOCUS SERVICES, ROY, UTAH - PHONE REPRESENTATIVE

MARCH 2011- JUNE 2013

*Interviewed each caller for thier service needs

*Sales

*Upsell

*Persuation

*Identified the customers needs and effectively understand and respond to customers objections

*Assisted the customer in a maximizing the return on their investment with the company COMFORT KEEPERS, OGDEN, UTAH - CARE-GIVER

August 2015 - July 2017

*Traveled to clients homes

*Assisted with thier health and medication needs

*training with certificates of completion with classes

*Assisted with end of life

*Managing daily activities

*encouraging physical activites

*Empathy

VISITING ANGELS, LAYTON, UTAH - CARE-GIVER

AUGUST 2017 - DECEMBER 2017

*Provided in-home care

*female/male personal care

*encouraged self care & physical therepy

*Sensative to thier concerns

*Transitoning into end of life experience

PROGREXION, WEST VALLEY, UTAH - CREDIT CONSULATANT NOVEMBER 2020 - JANUARY 2021

*Interviewed clients about credit issues

*Offered the best solutions for thier needs

*gave them hope to better thier lives

*team competetion insentives

*Assisted needs in a timely manner

*identify issues for each caller and created goals ADVANCED CALL CENTER (BANK OF AMERICA), LOGAN, UTAH - ROMETLY BANK TELLER OCTOBER 2021 - FEBUARY 2022

*Assisted with clients bank concerns

*filed fraud claims

*Answering customer questions

*Ordering bank cards or cancelations

*Accurately recording transactions

*Verifying customer identiies

*Researching and resolving customers issues

CHEVRON, SOUTH OGDEN - CASHIER

MAY 2022 - CURRENT

*Handled cash

*Assisted in cleaning

*handled end of day paperwork

*excellend customer services

*Outgoing greeter

EDUCATION

CLEARFIELD HIGH SHOOL 2004/2006

*Highshool Diploma, graduted 2006

REFERENCES

WORK RELATED:

*Carolina saucedo - 385-***-****

*Alisa Ramos - 801-***-****

*Cristal Diaz - 385-***-****

*jalysa Barriga 385-***-****

PERSONAL RELATED :

*Maria Witten - (858) 382- 1835

*Nora Brent - 801-***-****

*Joshua Ramos - 385-***-****

*Pete Brent - 801-***-****

Contact this candidate