C U S T O M E KD R S E R V I C E S P E C I A L I S T

K E R L I N E D E S R O S I E R S

E D U C A T I O N

754-***-****

Haverstraw, NY

adtrzw@r.postjobfree.com

C O N T A C T

Medical Assistant

March 2009

EASTWICK COLLEGE

General Education Diploma

June 2004

ALABAMA A&M UNIVERSITY

S K I L L S

Data Entry

Customer Relations

Customer Service

Sales

Conflict Resolution

Microsoft Office Suite (Word,

PowerPoint, Excel), Windows

Proficient

Administrative Support Problem

Solving

Multitasking

Dispatcher

E X P E R I E N C E

Amazon Associate

Customer Service Specialist

April 2021- Present

November 2008 - April 2021

AMAZON FULFILMENT CENTER

Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.

Checked product on inbound / outbound to ensure that items and quantities are correct and that there is no damage. Scanned products on the DDU line for same day and next delivery. Maintained the accuracy and integrity of the Sort Center trailer yard through meticulous attention to detail and daily yard audits. Helped facilitate the resolution or directly resolving problem items that cannot be received in the RC under the normal conditions of receiving.

Monitored and reported Vendor Compliance issues as they arise. HMS HOST

Monitored the resolution of customer problems and/or complaints resulting from non-conforming.

Worked in a high stress, self-starter atmosphere; also working On- Call at home and Weekends in Office on a rotating schedule. Managed up to 120 accounts at one time, seeing each account through from the initial dispatch to the final assessment and completion of repair.

Worked with the customer service manager to ensure proper customer service is being delivered.

Responsible for entering customer data in computer system with each call received.

Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly. P R O F E S S I O N A L S U M M A R Y

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Contact this candidate