Support Agent Customer Service

Glee Lane

(Columbus, OH *****)

Ambitious, results-driven helpdesk professional Holding bachelor’s degree with expertise in Service Now ticket management, Microsoft Office Suite, and IT support. Expert in providing technical support to customers, troubleshoot their issues related to hardware and software. Highly skilled in installing office equipment, resetting passwords, maintaining account security, user training, and creating training documents.

Skills:

Customer Service

Service Now Ticket Management

IT support

User Training

Helpdesk

Active Directory Tool

Software Installation

Operating System

Hardware/ Software Evaluation

Technical Support

Ms Office Suite

Professional Experience:

Insight – Columbus, OH May 2021- Present

Helpdesk/ Technical Support (Permanent)

Service now ticket management

Customer service and support

Time and task management

Hardware/ Software Issues

Reason for Employment Gap- Searching for job

Nuance – Columbus, OH Dec 2019 to Mar 2020

Technical Support Agent (Contract)

Train customers in website navigation, login protocols, and optimal usage

Maintained account security and integrity

Reason for Employment Gap- Searching for Job (Laid off from Previous one as they didn’t move ahead after trial period)

State IT Role, Columbus, OH Feb 2019 to Apr 2019

Infrastructure Agent (Permanent)

Resetting passwords, installing office equipment

Customer Service

In-house user training

Software/Hardware Installation

Multiple Financial Firms- Contractor, Columbus, OH Aug 2014 to Jan 2019

Tier I/II - IT Support Agent

Resetting passwords, reporting internal software and infrastructure issues

Remote customer service

In-house user training; creating training documents

Education

Bachelor of Arts in English Literature, with a minor in French Languages and studies in Psychology, Statistical Mathematics, and History- Ohio State University, Columbus, OH.

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