Customer Service Store Manager

Wissem Ben Nasr

Los Angeles, ***** - 424-***-**** - **********@*****.***

Seasoned Store Manager, specializing in the management of retail locations.

Polished professional skilled at training employees on exceptional customer service etiquette and

sales techniques.

Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store

Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient, and

highly successful store operations.

Organized and effective at encouraging staff cooperation and productivity to meet and exceed

objectives. A born leader and analytical problem-solver with proven team building and

management success

EXPERIENCE

Cig Zone Cigar Shop, Los Angeles — Store Manager

Nov 2019 - Oct 2021

Delivered excellent customer service and adhered to standard practices to maximize sales and

minimize shrinkage.

Built customer confidence by actively listening to concerns and complaints and quickly resolving

issues.

Evaluated store performance and incorporated feedback to implement improvement plans.

EDUCATION

LACC, Los Angeles — Bachelor of Business

Graduated Jul 2021

Field of study: Business Managment

SKILLS

Training Management Originality and Creativity

Supplier Monitoring Inventory Management

Store Operations Oversight Sales Strategies

LANGUAGES

English: Bilingual, Arabic: Native, French: Native

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