Nursing Assistant Call Center

Objective:

Intensive experience in healthcare with an emphasis in tele-health care and call center environments; a proven leader in Customer Service with the ability to analyze complex situation, and develop creative solutions in a demanding environment.

Career History:

University of Miami (Remote Patient Access Representative) 04/2021-Present

Guiding patients through registration.

Process by screening patients for eligibility of insurance.

Preparing patient information for clinical staff, and answering patient questions.

Scheduling and rescheduling Oncology appointments.

Email communication to physicians and clinical staff.

East Ridge Retirement Village (Health Center Coordinator) 11/2018-04/2021

Nursing and CNA’s monthly scheduling.

Maintain staff monthly staffing reports.

Assist Social Worker with daily task.

Discharge coordinator.

Assist physician / clinical staff with discharge orders.

Coordinate team meeting / events for the health center.

East Ridge Retirement Village (Certified Nursing Assistant) 12/2016 – 11/2018

Bath and dress patients Serve meals and help patients eat.

Take vital signs

Turn or reposition patients who are bedridden.

Collect information about conditions and treatment plans from caregivers, nurses and doctor.

Examine patients for bruises, blood in urine or other injuries/wounds

Clean and sanitize patient areas, Change bed sheets and restock rooms with necessary supplies.

Regions Healthcare Services LLC (Emotional Support Aide) 12/2014-10/2022

Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.

Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility.

Janel's Nurses Registry (Home Health Aide) 04/2015 – 07/2016

Perform a variety of duties as requested by client, such as obtaining household supplies and running errands.

Provide routine, personal healthcare, such as bathing, dressing, or grooming, to elderly, convalescent, or disabled persons in the home of patients or in a residential care facility.

Education:

Miami Palmetto Sr. High School 2002 – 2005

Jackson Training Center 2016

Licenses:

Certified Nursing Assistant CNA 340483

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