Service Representative Customer

Valerie Danielle Sambrano

***************@*****.*** 562-***-**** La Habra, CA 90631

Summary:

Friendly,Customer Service Representative, Experience in high-call volume call centers. Solid team-player,positive attitude diplomatic. Results oriented and strong desire to deliver exceptional service to retain customer base.

Skills:

. Call Center .Problem Solver

.Phone Support .Positive Attitude

.Credit/Card Payment Processing . Troubleshooting/Support

.Exceptional Customer Service .Perfect Attendance

.Reliable . Empathetic

.Active Listener . Patience

Experience:

* Alta Resources-Polywood- Brea,Ca

.Customer Service Representative 08/2015 -Current

Work to understand the customer's perspective. Creating a positive customer experience starts with the customer service representative's ability to understand the customer. ...

Get to know the products and services offered. ...

Show respect in all customer relations. …

Submit payments, process refunds and update details in customers account.

* In Home Supportive Services- Santa Ana Ca

Caretaker 01/2006- Current

Assisting with personal care: bathing and grooming, dressing, toileting, and exercise. Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands. General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine. Gtube Changing, Traceostomy changing.

*Ross Stores

Sales Associate /Front Lead

11/2010- 08/2015

Greeting customers.

Operating cash registers.

Increasing in store sales.

Maintaining sales floor appearance.

Cross-selling products.

Stocking

*Buena Park Honda

Front Desk Receptionist

4/2006- 03/2009

Greet Visitors

Answer the telephone and take messages on a multi-line telephone

Keep reception area clean and well maintained

Send and receive Faxes

Manage the Conference schedules

Receiving and Distributing mail

General Filing

*Education

La Habra High School- La Habra, CA

High School Diploma

*References

References available upon request.

Contact this candidate