Customer Service Data Entry
Resume:
MICHELLE HUFFMAN
Sylvania, OH
Skills Summary
I have a well rounded group of skills attributed by variable job types.Each demands independent thinking and responsibilities. Customer service and complex problem solving was a latent ability for all of these jobs.
Education
Bachelor degree in chemistry a minor in pre-vet medicine from Bowling Green State University. I started my education at University of Indiana combining all grades I graduated in 1992 with a 3.48.as a nontraditional student.
Experience
HSN 2/17 to present
Work at home call center person duties included data entry, order entry in a very fast paced environment. I am a shared work force identified as trained on the 2 systems and able to engage these 2 systems simultaneously. This is an advanced training more training than others are required to complete. Self compliance requires punctuality and efficiency by metric goals. Other duties include customer service for intense situations, problem solving,computer issue solving
Jackson Hewitt 1/16 to 3/17
greeter
I handed out coupons an explained our services and any specials available and took them to the area where they could get their taxes done.
Elite Demonstrations 6/2008 to 12/2008
Lead demonstrator directed 8-10 people to offer samples to customers and explain important features of the items. I had to confirm products, coupons,and equipment was available at the desired store location
Betco Corp 2/2006 to 6/2008
Senior Chemist where I developed floor coatings with the customer and market driven demands. After product development, all field trials, production scale ups, additional customer service, EPA compliances we my responsibility.
Sherwin Williams 2/2002 to 8/2005
Senior Chemist responsible to transfer the Chicago based projects to Cleveland and train all new hires with limited experience in spraying applications and general paint formulation techniques. Customer service all products developed for any application. Daily directing and responsible to customers.
PPG Industries 2/1997 to 12/2001
Chemist develop adhesives for second tier manufacturing companies
BASF Refinish 4/1992 to 11/1996
Chemist responsible to train body shop owners and develop products specific to each customer. I trained body shop personnel to spray our products and to work with our complaint department and solve problems in the field.
Proprietor of M and S Body Shop/ Today’s daycare 1990 to present
Duties involved hiring firing, scheduling, payroll, accounting, interaction between customers and insurance companies. Instructing children in age appropriate educational needs
Reference upon request
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