Service Agent Desk Attendant

ISAAK GEBREMICHAEL

*** ***** ***** **** ********, Ohio 43213 202-***-**** ********@*****.*** Qualification Summary

Hard-working and self-directed team player with excellent auto prep and cleaning skills. Known for positive attitude. Communicate effectively with management, customers and co-workers. Maintain high standards of ownership, accountability, and integrity. Knowledgeable of basic MS office and internet applications. Conscientious worker with excellent attendance, regularly exceeding speed and quality goals. Well-organized with good time management skills. Fluent in English, Amharic & Tigrinya.

Work Experience

Shuttle Driver

LIZ Parking, Columbus, OH 2021 -

present

• Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers.

• Provide daily transportation for passengers to and from the airport.

• Comlete routine cleaning and shuttle maintenance activities Lead Service Agent

GCA Services Group (Avis and Budget Rental Cars), Columbus, OH 2013-2021

• Supervised 7 to 8 individuals per shift who clean and prep rental cars

• Oversaw quality and cleanliness of all cars during shift

• Attended to customer needs and resolve any issues

• Prepared cars for customer pick up, transport vehicles to deliver cars to customer, and return items to customers

Desk Attendant

Lauren Condominiums, Washington, DC 2004-2012

• Answered the phone lines, managed the front entrance and maintained the reception desk.

• Provided customer service to make sure all residents needs were met

• Assisted residents with specific requests, and monitored all entrants into the building

• Utilized excellent customer while greeting visitors and homeowners via phone and face-to-face Desk Attendant

Potomac Plaza Apartments, Washington, DC 2003-2005

• Managed switchboard and forwarded calls to appropriate individuals

• Oversaw mail distribution

• Monitored the premises and assure that the individual needs of residents were addressed Education/Certification

Red Sea School Asmara, Eritrea Diploma

Montgomery College, Takoma, MD English as Second Language

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