Customer Service Care
Resume:
Parkway apt.****
Plano, TX *5023
******************@*****.***
VICTORIA LEWIS
OBJECTIVE Seeking a customer service position in a professional work environment where I can exercise my interpersonal effectiveness and customer service
EXPERIENCE
Capital One Auto Finance (Sr. Coordinator)
Repo Agent 2017-2021
Negotiates payment arrangements for delinquent customers
Works with vendors to ensure Capital One collateral is located and retrieved as necessary
Utilizes skip tracing tools to locate customers successfully
Uses queue management skills to in order to work an assigned group of accounts
Multiple Gold and Silver awards ( Ranking top 10% and 20%)
Neiman Marcus Direct (W.F.H)
Customer care assistance line
2013-2017
Trouble shooting employee/customer issues
Monitoring phone calls
Score Monthly performance reviews
Track and review follow up with customers
Set daily goals
Arrange team meetings and one on ones
Provide Feedback on sales Development
Customer care for Neiman Marcus credit card service
Taco-Bell (America /Kmac) 2009-2013
Assistant Manager
Greeted customers with enthusiasm daily
Maintained high Drive-thru speed
Safe audit
Kept a clean and stocked store
Set daily goals
Food safety check list
Deployment
Desoto Private School-Desoto, TX 2008-2009
Caretaker
Directed age groups of 3 and 4 year olds
Observed playground during recess
Prepared daily meals
Recorded injury reports
Desoto Dairy Queen-Desoto, TX 2006-2008
Assistant Night Manager
Assistant Night Manager
Team Lead
Counted down night registers
Arranged team goals
Organized team meetings
Observed kitchen and the lobby
EDUCATION
Desoto High School
Completed High School 2009
(REFERENCES AVAILABLE UPON REQUEST)
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