Experience

LIBRARY ASSISTANT B, PAOLI LIBRARY, PAOLI, PA — 2002-2012

• Performed a wide range of circulation desk functions including all regular proceedings at the Circulation desk such as returning and checking out books to patrons

• Communicated library policies and procedures to patrons when necessary

• Responded to telephone inquiries, gathering necessary information for the appropriate response such as placing books not currently available on hold for patrons or requesting Interlibrary Loans

• Explained online Chester County Library system to patrons when necessary, on the phone and in person

• Registered patrons for Library cards as well as explaining the process to patrons, enabling them to register themselves, both over the phone and in person

• Provided answers to inquiries regarding summer reading and other reading programs for children and library events; ensured patrons were informed of programs held at the library for children or adults and assisted in informing interested parties as to where events were held and how to register for events, over the phone/in person

• Responsible for ordering Interlibrary Loan materials and notifying patrons via email or phone when requested items arrived

• Assisted with stacks management functions including shelf reading, locating and deleting outdated inventory, as well as cataloguing and adding new inventory to stacks

• Assisted, or in some instances entirely responsible for, the training and oversight of workers (pages) and Community Service assistants

• Served as resource person for patrons' questions about operating computer terminals: also helped patrons unfamiliar with computer use to set up emails accounts, use printers, and operate the copy machine

• Kept newspapers current; solely responsible for keeping periodicals current, with the most recent issues on display and the management and storage of back issues

• Used cash register to take fines and payments for certain A/V materials

• Responsible for ordering books on tape and replacing damaged tapes, CDs and DVDs

• Assisted Head Librarian in performing routine tasks in the ILS

• Often solely responsible for opening and closing library, performed opening and closing duties such as shutting down/starting computers, checking and locking cash register, checking restrooms, arming/disarming alarm

• Assisted with biannual library book sale

• Determined when to refer problems to supervisor

Caitlin Bechtel

312 Montgomery Avenue A3, Haverford, PA 19041 610-***-**** adtros@r.postjobfree.com LIBRARY ASSISTANT B, PENN STATE GREAT VALLEY LIBRARY, MALVERN, PA — 1999-2002

• Performed a wide range of circulation desk functions including all regular proceedings at the Circulation desk such as returning and checking out books to patrons

• Responded to routine requests and questions at the library’s circulation desk and regarding the reserves and theses collection.

• Responded to telephone inquiries, gathering necessary information for the appropriate response and tended to duties such as placing books not currently available on hold for patrons or requesting Interlibrary Loans; gathered necessary information for the appropriate response and redirected calls, as needed.

• Assisted with stacks management functions including shelf reading, shifting, and inventory

• Assisted with the processing of course reserves, including data entry into the ILS

• Worked under specific supervisors on project of cataloguing and moving alumni Graduate Theses in order that current graduate students could more easily locate and refer to the ever growing selection

• Explained to students the use of library equipment and systems in a professional manner.

• Communicate library policies and procedures to users, as needed.

• Performed all opening/closing procedures when scheduled.

• Assisted Systems Librarian in performing routine tasks in the ILS.

• Other duties as assigned.

STUDENT SUPERVISOR, AURARIA LIBRARY, DENVER, COLORADO — 1991-1996

• During first 2 semesters in college at University of Colorado, Denver, worked at Circulation desk for Work Study, mainly responsible for helping other students in the Reserves section of the Library

• When Work Study hours ran out, was promoted to Student Supervisor; helped train other student employees

• Performed a wide range of circulation desk functions including all regular proceedings at the Circulation desk such as returning and checking out books to patrons

• Secured requested materials from Interlibrary Loan

• Assisted/conducted searches for information available on microfiche

• Assisted patrons to find needed materials; placed items on Interlibrary Loan

• Helped patrons procure library card, registered new patrons in system

• Responded to telephone inquiries, gathered information for the appropriate response and tended to duties such as placing books not currently available on hold for patrons or requesting Interlibrary Loans; redirected calls

• Catalogued; often helped with projects in that department, deleting and adding books

• Collected fines, helped patrons work out payment agreements with Collections, while

• learning about the Collections process.

• Opened Library on weekends, was often responsible for closing mainly during summer

• summer.

• Worked in Periodicals when needed

• Assisted in many shelf reading projects

Education

University of Colorado, Denver, Colorado- Bachelor of Fine Arts/Psychology Skills

Have 20+ years of experience in both Academic and Public library environments Handled just about every situation that could possibly arise in and around a library Very familiar with library environment and all aspects and areas of the library Have excellent referrals, can provide contact information for several previous supervisors References

Available on Request

Contact this candidate