Service Representative Customer
Resume:
REYNALDO RODRIGUEZ
Fort Worth, TX 76116
EXPERIENCE
Assurant-Fort Worth, Texas September 2021 to. Still Employed
Asurion-Weatherford, Texas September 2019 to September 2021
Amazon-Fort Worth, Texas May 2019 to September
2019
Manpower-Irving, Texas April 2019 to May 2019
Cell Phone Repair-Burleson, Texas March 2019 to April 2019
La Subasta- Dallas, Texas May 2018 to March 2019
Aerotek- Southlake, Texas January 2018 to May 2018
Customer Service
Assist customers with questions regarding their accounts.
Trouble shoot customers problems when trying to log in to account online.
Verizon Wireless - Irving, Texas December 2010 to December 2017
Retail Sales Representative
Understand the customers’ needs and exceed their expectations
Effectively and efficiently explain the full complement of Verizon wireless products and A
Meet and exceed sales goals by selling products and services to new and existing customers
Provide best in class customer experience
Pocket Communications - Brownsville, Texas June 2007 to August 2009
Retail Store Manager
Recruit, train and supervise staff
Maintained statistical and financial records while managing budgets
Dealt with customer queries and complaints
Maximized profitability and met sales targets
Merchandised and inventoried necessary products and supplies
Sprint PCS - Brownsville, Texas February 2002 to June 2007
Lead Retail Consultant/Technical Service Representative
Assisted customers who had issues or needed service on their devices
Contributed to store goals and metric requirements
T-Mobile USA - Arlington, Texas April 1999 to February 2002
Retail Sales Representative
Ensured that each customer received outstanding service by providing a friendly environment
Assisted customers with technical and billing questions
Completed store opening, closing duties and monthly company audits
Participated in mandatory regular product and service training to develop knowledge and skills
Coastal Banc - Brownsville, Texas May 1998 to October 1999
Teller
Dynamex - Dallas, Texas June 1997 to January 1998
Customer Service Representative
Bank of America - Irving, Texas June 1996 to October 1997
Customer Service Representative
EDUCATION
The University of Texas/Texas Southmost College
Associate of Arts
SKILLS
Fluent in English and Spanish
Knowledge of Microsoft Word, Works, and PowerPoint
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