CURRICULUM VITAE OF
DINEO TSOTETSI
COVER PAGE
A competent and committed banking and finance graduate, who has hands on knowledge and experience of banking processes as well as the planning and practical implementation phases of financial projects. I also hold a National Credit Management Diploma, together with National Certificate in Commercial Accounting obtained from the University of Johannesburg.
Over five years’ experience in providing financial services and assisting Debt Councillors in making informed decisions, by showing them various options we have to rehabilitate their clients and helping them assess merits of different plans offered by financial institutions. Remarkably knowledgeable, self-motivated and result orientated Credit Analyst with huge background analysing paying patterns or behaviours of customers who are delinquent in payment of bills and recommending action and ensuring company credit policies and procedures are adhered to.
I also possess in debt knowledge of Mortgage, loans and all products offered by all authorised credit providers, together with excellent communication skills and ability to communicate with clients and colleagues on detailed financial issues. My experience as a Debt Review Consultant was first obtained from Standard Bank as a Proposal Officer (SBG-09), which led me to the next position at First National Bank as a Debt Review Consultant in the Terminations department, in which I learnt and experienced all that I could.
I am now seeking to grow in other aspects of the finance and insurance field. PERSONAL PROFILE:
SURNAME : Tsotetsi
FIRST NAME : Dineo
ID NUMBER : 850-***-**** 088
GENDER : Female
NATIONALITY : South African
LANGUAGES : English, Afrikaans, IsiZulu, SeSotho
HEALTH STATUS : Good
DRIVER’S LICENSE : Code 10 (C1)
CONTACT DETAILS:
RESIDENTIAL ADDRESS : 40 Felix Drive, Kiblerpark, Johannesburg, 2091 CONTACT NUMBERS : 072-***-**** 011-***-****
EMAIL ADDRESS : ***************@*****.***
EDUCATIONAL QUALIFICATIONS:
LAST SCHOOL ATTENDED : Mondeor High School
HIGHEST GRADE PASSED : Grade 12 (Matric)
YEAR OBTAINED : 2004
SUBJECTS PASSED : English, Afrikaans, Accounting, Business Economics Mathematics, Biology
TERTIARY QUALIFICATIONS:
NAME OF INSTITUTION : University of Johannesburg
COURSE : National Commercial Certificate in Accounting YEAR OBTAINED : 2006
SUBJECTS : Business Law, Commercial Law, Law of Contracts, Accounting, Business Calculations, Management, Credit Management NAME OF INSITUTION : University of Johannesburg
COURSE : National Diploma in Credit Management
YEAR OBTAINED : 2011
SUBJECTS : Commercial Accounting, Corporate Law, Contracts Law, Mercantile Law (major), Credit Management (major), Financial Accounting (major), Management (major), Economics I also intent on furthering my studies by completing a B-Tech Credit Management course at the University of Johannesburg.
EMPLOYMENT HISTORY:
COMPANY NAME : First National Bank
POSITION : Bank Teller
DURATION : 2009 – 201
MAIN DUTIES : Provided account services to customers by making and receiving cash and cheque deposits payments, cashing cheques, issuing cash and cheque withdrawals, verifying customer details and information, and answering queries telephonically, referring to other bank services.
COMPANY NAME : Monument Toyota
POSITION : Administrator
DURATION : 201 – 2011
MAIN DUTIES : Distributing updated information within the office, including answering phones, taking memos and maintaining files regarding client profile and vehicle information. Sending and receiving correspondence from customers, product houses and all financial institutions.
COMPANY NAME : Standard Bank
POSITION : Debt Review Consultant
DURATION : 2011 – 2013
MAIN DUTIES : Recommended recovery strategy with view to rehabilitate clients profile. Manage client relationship to facilitate recovery and liaise with internal and external counterparts with a view to reach a solid recovery proposal. Maximise recovery on distressed debts to minimise charges related to clients portfolio and recommend other suitable repayment solutions.
COMPANY NAME : First National Bank
POSITION : Debt Review Administrator
DURATION : 2013 – 2018
MAIN DUTIES : Providing administrative support to debt counsellors and other registrants. Receiving and managing transfer requests from debt counsellors. Sending out communication to all industry stakeholders including debt counsellors regarding financial status of the client. Liaising with other departments on debt review changes and related Issues. Managing the administrative process for compliance monitoring and support for debt counsellors.
COMPANY NAME : Santam
POSITION : Sales Consultant
DURATION : 2018 – 2019
MAIN DUTIES : Generating a suitable quote for a client from the Broker and turning it into a policy which is converted to a sale, providing only personal lines short term insurance.
COMPANY NAME : Wesbank
POSITION : Customer Services – Sales Consultant
DURATION : 2019 November
MAIN DUTIES : Providing clients with settlement letters, Natis documents and making arrangements for accounts in arrears. Re-directing calls to relevant departments.
COMPANY NAME : SAB
POSITION : Credit Analyst
DURATION : 2019 December – March 2020
MAIN DUTIES : Collections on accounts in arrears (7,14,21 days). SAP and Avaya, internal spread sheet. Analyse credit data and financial information of client / customers that are applying for credit, or limit increases to existing customers. Analyse the risk and make a decision based on the credit module.
REFERENCES:
COMPANY NAME : First National Bank
CONTACT NAME : Una McPeterson (Branch manager)
NUMBER : 011-***-****
COMPANY NAME : Monument Toyota
CONTACT NAME : Lizell Lyutt (Financial manager)
NUMBER : 011-***-****
COMPANY NAME : Standard Bank
CONTACT NAME : Dikotana Rantho (Manager)
NUMBER : 011-***-****
COMPANY NAME : Standard Bank
CONTACT NAME : Gugu or Carla (Team leaders)
NUMBER : Gugu (083-***-****) (011 631 729)
: Carla (082-***-****) (011-***-****)
COMPANY NAME : First National Bank
CONTACT NAME : Chaarne Sahabedien (HR manager)
EMAIL : **********@***.**.**
COMPANY NAME : First National Bank
CONTACT NAME : Faadiel Toffie (Manager)
NUMBER : 087-***-****
COMPANY NAME : First National Bank
CONTACT NAME : Shirley Thlalatsi (Team leader)
NUMBER : 073-***-****
COMPANY NAME : Santam
CONTACT NAME : Feroza Augustine (Team leader)
CONTACT NUMBER : 011-***-**** 078-***-****
COMPANY NAME : Wesbank
CONTACT NAME : Bradley or Carin Rey
CONTACT NUMBER : 074-***-****
COMPANY NAME : SAB (South African Breweries)
CONTACT NAME : Mzamo or Kim
CONTACT NUMBER : 083-***-****