Call Center Virtual Assistant
Resume:
Nicole Hall
Jacksonville, FL *****
*******@*****.***
Self-motivated professional with 15 years of experience in sales, client retention, and relationship building. Accustomed to a fast-paced, call center work environment and highly adept at exceeding sales
goals through thorough rapport building, lead generation, and vendor/supplier retention. Consistently exceeded monthly sales quota by 10% in a previous position by pursing leads in a call center environment- earning top 5-star rankings for over 10 years. Authorized to work in the US for any employer
Work Experience
Vendor Enrollment Specialist Interactive Resources FIS - Jacksonville, FL
November 2019 to January 2021
Contact suppliers by phone to introduce the PayNet Exchange Virtual Credit Card and ACH programs against various performance targets.
• Deliver prepared sales scripts to persuade potential suppliers to enroll in electronic payment programs following FIS's call quality guidelines to ensure a consistent supplier experience.
• Take the supplier through the enrollment process; identify and overcome objectives.
• Perform supplier analysis and update records for lead activity and status.
• Operate with minimal supervision and self-motivate to achieve daily call volumes and monthly and quarterly supplier enrollment and performance metrics.
• Learn and position new various software solutions; effectively communicate value proposition to engage and enroll vendors.
• Offer and cross-sell merchant services as appropriate to meet suppliers' needs.
• Adopt and promote FIS marketing policies and best practices.
• Comply with standard operating procedures and meet performance guidelines; maintain currency on policy and procedural updates to ensure accuracy of information provided.
• Obtained over 5 million in revenue by converting several businesses to FIS Virtual Credit Card and ACH programs.
Service Sales Representative/Credit Analyst Ovation Credit Services Ovation Credit Services/Lending Tree - Jacksonville, FL April 2019 to November 2019
Maintaining a high monthly conversation rate in relation to selling/up-selling credit plan services.
• Placing outbound calls and receiving inbound calls to assist clients with their credit.
• Building rapport and relationships with each individual or client representative in order to provide the best service possible.
Inside Sales/Intake Specialist Consumer Arbitration Services of America to follow
December 2008 to April 2019
• Consistently exceeded monthly sales quota by 10% by pursing leads in a call center environment
• subsequently earning top 5-star rankings for over 10 years.
• Consulted borrower regarding various loss mitigation options including but not limited to loan
• restructure, loan modifications, foreclosure defense, sale date postponement deeds, in lieu of cash for keys and short sale negotiation.
• Accurately assessed pay stubs, tax returns, bank statements, credit reports, P&L's in addition to other modification documents to ensure pre -approvals to closings.
• Developed borrower relationship and grew the referral system by partnering with vendors and domestic network of lawyers.
• Input sensitive loan information into system for processing.
• Tracked & researched outstanding documentation in order to follow up as needed to resolve any outstanding discrepancies while securing client retention.
• Executed progressive coaching techniques through implementing company guidelines when training new team members on process and procedure.
• Performed excellent customer service with an extreme commitment to high level quality assurance.
• Aggressively cross-trained in debt settlement, debt consolidation, and debt management. Inside Sales/Lead Generation/Business Development Website Pros Website Pros - Jacksonville, FL
January 2007 to December 2007
Generated new sales accounts in a call center environment selling to a targeted list of business owners within a defined geographic area.
• Created income for clients via online marketing of website and lead generation programs.
• Developed customer retention by upgrading existing open accounts, increasing product orders and rebuilding mutually beneficial relationships with inactive accounts. Sales Rep/Financial Analyst Primerica Financial Services CITI Group
January 2005 to February 2007
• Analyzed client's financials focusing on Debt Elimination and Wealth Building
• Customized affordable retirement plans via cross-selling of financial products.
• Organized Financial Education and Recruitment Seminars.
• Recruited, Trained, and Supervised New Analysts. Education
Associate's degree in Business Administration
Stony Brook University - Stony Brook, NY
August 1995 to June 1998
Skills
• Relationship Building
• Customer Satisfaction
• Sales and Marketing Congruency
• Tenacious Work
Ethic
• Problem Solver
• Obstacle Hurdler
• Team Oriented
• Independent Worker
• Outbound Sales
• Inside Sales
• Financial Services
• Cold Calling
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