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Call Center Virtual Assistant

Location:
Jacksonville, FL
Salary:
40000
Posted:
November 29, 2022

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Resume:

Nicole Hall

Jacksonville, FL *****

adtrkv@r.postjobfree.com

+1-904-***-****

Self-motivated professional with 15 years of experience in sales, client retention, and relationship building. Accustomed to a fast-paced, call center work environment and highly adept at exceeding sales

goals through thorough rapport building, lead generation, and vendor/supplier retention. Consistently exceeded monthly sales quota by 10% in a previous position by pursing leads in a call center environment- earning top 5-star rankings for over 10 years. Authorized to work in the US for any employer

Work Experience

Vendor Enrollment Specialist Interactive Resources FIS - Jacksonville, FL

November 2019 to January 2021

Contact suppliers by phone to introduce the PayNet Exchange Virtual Credit Card and ACH programs against various performance targets.

• Deliver prepared sales scripts to persuade potential suppliers to enroll in electronic payment programs following FIS's call quality guidelines to ensure a consistent supplier experience.

• Take the supplier through the enrollment process; identify and overcome objectives.

• Perform supplier analysis and update records for lead activity and status.

• Operate with minimal supervision and self-motivate to achieve daily call volumes and monthly and quarterly supplier enrollment and performance metrics.

• Learn and position new various software solutions; effectively communicate value proposition to engage and enroll vendors.

• Offer and cross-sell merchant services as appropriate to meet suppliers' needs.

• Adopt and promote FIS marketing policies and best practices.

• Comply with standard operating procedures and meet performance guidelines; maintain currency on policy and procedural updates to ensure accuracy of information provided.

• Obtained over 5 million in revenue by converting several businesses to FIS Virtual Credit Card and ACH programs.

Service Sales Representative/Credit Analyst Ovation Credit Services Ovation Credit Services/Lending Tree - Jacksonville, FL April 2019 to November 2019

Maintaining a high monthly conversation rate in relation to selling/up-selling credit plan services.

• Placing outbound calls and receiving inbound calls to assist clients with their credit.

• Building rapport and relationships with each individual or client representative in order to provide the best service possible.

Inside Sales/Intake Specialist Consumer Arbitration Services of America to follow

December 2008 to April 2019

• Consistently exceeded monthly sales quota by 10% by pursing leads in a call center environment

• subsequently earning top 5-star rankings for over 10 years.

• Consulted borrower regarding various loss mitigation options including but not limited to loan

• restructure, loan modifications, foreclosure defense, sale date postponement deeds, in lieu of cash for keys and short sale negotiation.

• Accurately assessed pay stubs, tax returns, bank statements, credit reports, P&L's in addition to other modification documents to ensure pre -approvals to closings.

• Developed borrower relationship and grew the referral system by partnering with vendors and domestic network of lawyers.

• Input sensitive loan information into system for processing.

• Tracked & researched outstanding documentation in order to follow up as needed to resolve any outstanding discrepancies while securing client retention.

• Executed progressive coaching techniques through implementing company guidelines when training new team members on process and procedure.

• Performed excellent customer service with an extreme commitment to high level quality assurance.

• Aggressively cross-trained in debt settlement, debt consolidation, and debt management. Inside Sales/Lead Generation/Business Development Website Pros Website Pros - Jacksonville, FL

January 2007 to December 2007

Generated new sales accounts in a call center environment selling to a targeted list of business owners within a defined geographic area.

• Created income for clients via online marketing of website and lead generation programs.

• Developed customer retention by upgrading existing open accounts, increasing product orders and rebuilding mutually beneficial relationships with inactive accounts. Sales Rep/Financial Analyst Primerica Financial Services CITI Group

January 2005 to February 2007

• Analyzed client's financials focusing on Debt Elimination and Wealth Building

• Customized affordable retirement plans via cross-selling of financial products.

• Organized Financial Education and Recruitment Seminars.

• Recruited, Trained, and Supervised New Analysts. Education

Associate's degree in Business Administration

Stony Brook University - Stony Brook, NY

August 1995 to June 1998

Skills

• Relationship Building

• Customer Satisfaction

• Sales and Marketing Congruency

• Tenacious Work

Ethic

• Problem Solver

• Obstacle Hurdler

• Team Oriented

• Independent Worker

• Outbound Sales

• Inside Sales

• Financial Services

• Cold Calling



Contact this candidate