Service Agent Customer
Resume:
Fernando L. Vives
*****Aestival
Porter, TX *****
Objective
To obtain and utilize a position within your professional organization, that will enable me to demonstrate my customer service or travel tourism skills to broaden my experience and growth within a progressive company.
Work Experience
Kroger Supermarket Houston, TX
Stock Clerk/ Sales 01/2020 to 11/2022
Stock shelves with merchandise and assist customers with their needs.
Private Home Care Sever, NY
Private Home Caregiver 08/08 to 11/19
Provided and maintained household duties of the home and wellbeing of the patient needs.
Burke’s Outlet Houston, TX
Store Supervisor 02/08 to 08/08
·Oversaw daily activities directly related to providing services
·Managed staff and work schedules and assigned specific duties
· Assisted cashiers and customers with any questions they might have
· Responsible for closing the store and ensuring safety and security of establishment
National Power Company Houston, TX
Customer Service Agent 07/07 to 11/07
· Answered incoming calls and provided customers information about different ways to save money on electric bill
· Set up new accounts with National Power and took payments by phone for account holders
· Answered any questions account holder may have about their current or potential policy
DHL Express Houston, TX
Customer Service Agent 01/06 to 06/07
· Answered incoming calls to provide customers with information concerning pickup, and tracking of packages
· Provided other general customer service tasks, such as answering questions on policies and procedures
Double Tree Guest Suite Hotel Houston, TX
Front Desk Agent 12/02 to 08/05
· Checked guests in and out of hotel
· Ensured client satisfaction by greeting guests upon arrival and providing information about local attractions and restaurants or other hotel services
· Maintained cash bank and closed out accounts for guests as needed
National Car Rental Houston, TX
Counter Rental Agent 12/99 to 09/02
· Checked in customers who wished to rent vehicles
· Tended to customer requests and resolved complaints as needed
· Maintained cash bank
Education
Taylor Business Institute New York, NY
Associate Degree in Travel and Tourism.
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