AMARI J

Warren, MI ***** 586-***-**** adtrj2@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated Customer Service Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.

also skilled in outbound and inbound calling fast paced as well as relaxed enviornments SKILLS

• Call management • Product promotion • Problem resolution

• Hospitality and accommodation • Record preparation EXPERIENCE

Customer Service Representative August 2022 - Current Robert Half Troy, Michigan

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• Met personal, team and company goals in customer service environment.

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Delivered fast and friendly service to handle questions and service complaints. Stock Associate January 2022 - August 2022

Meijer Warren, Michigan

• Handled resets for special promotions and new merchandise additions.

• Assisted customers with locating desired merchandise and moving heavy items.

• Unloaded, downstacked and moved over [Number] pallets per day. Housekeeper October 2021 - January 2022

Mcm Staffing Warren, Michigan

• Completed cleaning duties on time and according to schedule.

• Gathered adequate supplies prior to shift start for smooth workflow.

• Completed pre-cleaning tasks to prepare rooms for deep cleans.

• Moved furniture to carry out deep cleans.

• Sorted linens and clothes to properly load washers.

• Removed and disposed of trash appropriately.

Stock Associate August 2021 - October 2021

Zara Troy, Michigan

• Temporary employee

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• Assisted customers with locating desired merchandise and moving heavy items.

• Updated signs and tags for changing merchandise prices.

• Rotated stock, faced products and built attractive displays.

• Kept shelves well-stocked with current merchandise for customers' convenience.

• Used electronic scanning devices to log in products for inventory. Housekeeper December 2020 - August 2021

Mcm Staffing Warren, Michigan

• Gathered adequate supplies prior to shift start for smooth workflow.

• Removed and disposed of trash appropriately.

• Reported equipment and product needs in advance.

• Kept assigned areas spotless through routine cleaning.

• Removed soiled sheets and towels to replace with fresh linens.

• Sorted linens and clothes to properly load washers. Telemarketer January 2020 - March 2020

Weathergard Oak park, Michigan

• Laid off due to covid

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• Leveraged persuasion techniques, product knowledge and pre-written scripts to overcome objections.

• Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts.

• Schedule appointments

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EDUCATION

Diploma June 2016

Lincoln high School, Warren, MI

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