Customer Service Care

***** ****** ******

Apartment A-***

Parker, Co. 80134

Phone 720-***-****

************@*****.***

Teri Eastin

Objective

To use my skills, training and experience to secure a position in an industry with a reputable company. Intent to expand learning in Administrative, Marketing and Training. Highlights and Qualifications:

● Extensive knowledge of the administrative and customer service industry.

● Detail and task oriented with exceptional workflow management skills.

● Outstanding ability to manage communication between internal and external clients.

● Familiarity in managing large volumes of work.

● Proficient in most Microsoft applications.

● Proficient in managing internal databases.

Professional Experience:

Computershare/Specialized Loan Services (SLS) November 2011-January 7, 2022 Pivot Servicing Group – January 10, 2022 - August 31, 2022. Plastic Molding Technology-September 6, 2022- November 9, 2022. Job titles Held:

Loan Boarding, Customer Care, Executive Services, Disputes, CMC Quality and Document Control. Accounting and Remittance, Customer Service Manager. Placing production orders for companies around the globe including but not limited to, medical and Armed Forces. Getting quotes and writing orders for production from emails, phone calls and company websites. Preparing quotes for parts/molds, writing orders for the production team. Answering questions regarding lead times, shipping and receive dates.

Facilitate incoming calls from borrowers either in default, making a payment or Mortgage servicing questions. Also conversed with authorized third parties and custodians. Request of any document needed such as Payoff Quotes, copy of the Note, Deed, Modifications or any other document requested. Taking Mortgage and Escrow payments, Handling the Accounting and Remittance reports. Review all mortgage documents and Collateral files in our systems “Global Vision” and “CDT” to be shipped to the Custodian

(including but not limited to: Wells Fargo, US Bank, Bank of New York Mellon, Citi Bank and many more.) Also, to multiple Attorney’s offices upon request. 13 years of Apartment Management/Leasing experience prior to the Mortgage career. Education:

High School Diploma

Gateway High School – Aurora, Colorado

Personal/Professional references:

Phillip Johnston-303-***-****

Dee Morrison- 303-***-****

Tawna Woltman- 303-***-****

Tammy Denton- 303-809-6364le

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