Service Representative Customer/bartender

HEATHER MARSHALL

**** ****** ***** ********* ** · 317-***-****

*******.********@*****.*** ·

Engaging and patient customer service professional with 20+ years of experience. Eager to join Hudson Insurance Group to grow customer loyalty and relationships. Trained in conflict resolution and communication.

EXPERIENCE

5/17-CURRENT

BARTENDER/EVENT COORIDNATER, bullseye event group

Responsible for event staging; including tailgates and fundraisers.

Follow planograms to meet client needs

Create and design facility for event requirements

Maintain supplies and inventory for the bar

4/16-4/17

CUSTOMER SERVICE REPRESENTATIVE, Anthem

Operates a PC/image station to obtain and extract information; document information, activities and changes in the database

Provide external and internal customers with requested information

Use of computerized systems for tracking and troubleshooting

Knowledge of current HIP 2.0 benefits

Communication with pharmaceutical companies and medical billing to resolve any benefit issues

1/15-3/16

Medical Assistant, INDY WOUND CARE

Assistant inn wound care and Lymphedema treatment

Responsible for accurate vital signs

Process medical supplies and home health care equipment orders for doctors and nursing homes

Dictation and patient entrance using Practice Fusion

EDUCATION

JANUARY 2010

SURGICAL TECHNOLOGY, ivy tech state college

Anatomy/Medical coding/Medical Law and Ethics

APRIL 1990

MANICURIST, PJ’s cosmotology

Hand/ Nail/ Foot care

SKILLS

26 years of customer service

Confident in client resolution

Stress tolerance

Decision making skills

Quick learner

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