Scrum Master Customer Support

Oluwaseun Michael Adeyeun

Newark, New Jersey, United States

**************@*****.***

linkedin.com/in/oluwaseun-adeyeun-74bbb1256

Summary

Experienced IT Helpdesk / support, Business analyst and Scrum Master.

Consistently executed IT operations, business analysis and Scrum Master efforts throughout my career path, leveraging change management aptitudes, technical subject matter, and effective employee leadership practices to steward major IT transformations to completion

Experience

Scrum Master

Mclellan Integrated Services

Aug 2020 - Present (2 years 4 months +)

- Planning and managing all aspects of a mainframe development Agile team for Back Office Functions, WireDesk, and Credit Department requests.

- Working with 5 team members in execution of this high-profile project that, if handled improperly, could result in fines, penalties, and loss of permission to process credit card transactions.

- Implemented technical solutions to support accounts receivable and billing functions, decrease system down time, and mitigate loss of customers. Met rigorous system integrity requirements and complied with credit card transaction processing requirements.

- Led 2 cross functional teams in development of 4 products.

- Assisted with logistics creation for 3 self-organizing development teams.

- Led 15 retrospective meetings that identified 5 recurring impediments.

- Managed nine team members on a $350K Java development project that enabled delivery of comprehensive services in the areas of performance, volume, limits, compliance, legal, stability, support, and production incidents.

- Eliminated the threat of ‘lights out’ condition for credit card transactions.

Business Analyst

LeadCapital PLC

Feb 2010 - Apr 2020 (10 years 3 months)

- Implemented Electronic Data Interchange (EDI) solution .

- Boosted revenue by 91% over 13 months by developing value-added business strategies, including a comprehensive rebranding campaign.

- Streamlined business operations by implementing a real-time reporting process, decreasing errors by 58% MoM.

- Created and executed a plan that decreased staff turnover rate by 70% while reducing re-administration time by 80%.

- Introduced a new system that achieved a cost savings of 76% within 8

months of joining LeadCapital.

Education

Lagos State University

Bachelor of Science - BS, Computer and Information Sciences and Support Services Oct 2005 - Nov 2009

Licenses & Certifications

Certified ScrumMaster (CSM) - Scrum Alliance

Skills

Information Technology • Software Development Life Cycle (SDLC) Salesforce.com • Supply Chain Management • Customer Service Methodologies • Business Analysis

• Jira • Customer Support •

• Customer Experience • Agile

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