Prevention Agent Protection Associate
Resume:
William G Phillips III
Loss Prevention Agent - Bealls
Ormond Beach, FL 32174
************@*****.***
Retired United States Army First Sergeant of 20 years. Active in American Legion and other Vet agencies that provide help to current and exited soldiers needing assistance. Worked with Homeland Security in the protection of flying public to prevent attacks of foreign and domestic threats as a TSA screening manager Orland, Sanford, and Baltimore.
#readytowork
Authorized to work in the US for any employer
Work Experience
Security Lead Supervisor
Daytona Auto Mall - Daytona Beach, FL
May 2021 to January 2022
Supervised nightly patrol duties of assigned patrol officers. Conducted security checks by foot and by vehicle. Directly responsible for checking persons entering or exiting property after hours of operation. Controlled drop off of service vehicles by wrecker teams and transports. Team and I responsible for a multi million or more dollar inventory of vehicles. Reported directly to Director of Security any problem areas or violators of policies. Coordinated service and repairs of all patrol vehicles. Loss Prevention Agent
Bealls - Daytona Beach, FL
April 2015 to March 2021
Retail
Protect the assets of a major retail store through surveillance and apprehension of shoplifters and dishonest associates. Conduct investigation into organized crime persons and compile findings that lead to arrest of persons of interest,
Asset Protection Associate
Wal-Mart - Crestview, FL
March 2017 to July 2018
Responsible in assisting in the protection of a major retailers' inventory. Conduct investigations into to theft of dishonest associates, vendors, and potential shoplifters. Safety chief, and investigate accidents of associates and customers. Report findings directly to store manager and cooperate team. Develop team ways to improve safety through one on one sessions as well developing associate awareness. Work closely with local law enforcement in preventing organized retail crimes within community. Security Officer
Investigation and Security Management - Daytona Beach, FL January 2015 to March 2015
Security and Surveillance
Performed checks of property through surveillance cctv and foot patrols. Conducted area checks of property and reported infractions to superiors and local law enforcement as needed. Loss Prevention Agent
CCTV and Security - Daytona Beach, FL
May 2012 to May 2014
Retail
Assigned to protect assets of major retail store with a 23 thousand dollar inventory. Detected shoplifters and apprehended with prosecution. Conducted audits of store inventory to show shrink in each department and ways to prevent further loss.
Asset Protection Agent
Walmart - Port Orange, FL
February 2008 to May 2012
Retail
Responsible for the apprehension of external shop lifters. Conduct morning and evening meetings on topics of shrinkage to help identify areas of concern for a 24 hour store. Assist asset protection supervisor in identify dishonest associates, and assist in investigation and closure of cases. Review cash shortages with management in determining if there is a retraining need, or if could be due to dishonesty. Review interred, and CCTV controls for external, and internal problem areas. Assist in the training of all new associates in shrinkage awareness, and overall safety within work area. Conduct OSHA investigations to look for ways to improve as well as prevent associate accidents. Conduct internal audits for control measures being used, and report shortfalls to store management team with department managers. LOSS PREVENTION AGENT
JCPenney - Daytona Beach, FL
August 2006 to December 2007
Retail
Assist Loss Prevention Supervisor in internal investigations of dishonest associates, cash shortages, and inventory discrepancies. Conduct audits and report faults to supervisor, and assistant store manager. Apprehend shoplifter, and recover stolen merchandise with prosecution guidelines. Act in capacity of Loss Prevention Supervisor in their absence.
Check Point Supervisor
TSA
June 2002 to August 2006
Homeland Security Daytona/Sanford/Orlando/Baltimore Government and Military
Supervised a screening force of approximately 50-60 men and women at nations air terminals. Insured the safety of the flying public, and trained personnel in screening techniques, procedures, and compliance with on going regulations and policies. I was called upon to recruit for open positions in high schools, colleges, vocational technical institutes through public speaking appearances, and job fairs. Loss Prevention Supervisor
TSA - Daytona Beach, FL
January 2005 to April 2006
Retail
Loss Prevention Supervisor for Sears two level retail stores. Was considered an assistant manager responsible for the store security program, to include daily, weekly, and monthly inventory audits. Managed five loss prevention agents, and progression. Conducted internal investigations, and interviewed dishonest associates to recover monies, and stolen company property. Assisted district manager in training new hires, while in training. Traveled upon request to assist in on going store investigations of internal issues. Controlled electronics inventory by sign in and out procedures with success, and maintained a 0.1 to 1 percent inventory loss while in tenure. Loss Prevention Manager
Kmart - Daytona Beach, FL
November 1992 to May 2002
Retail
Loss Prevention Manager of two Big Kmart stores within the Daytona, Deland, and Ormond Beach Florida area. Conducted investigations on dishonest associates and inventory shortages. Apprehended external shoplifter, and prosecuted within guidelines. Responsible for food and safety program, OSHA training and inspections. Managed five to six associates and assisted in training of management team, and new hires. Conducted internal shops to assist store management in training needs, and to identify dishonest associate. Held highest apprehension of external shoplifter in area two years running, and had one of the highest internal rates in district. Held and maintained one of the best inventory results three years running. Assisted store management in all areas of store procedures, and implemented new emergency action plans that were used by other sister stores. First Sergeant Air Defense S-3 Operations
United States Army
October 1972 to November 1992
State:South Carolina
Other/Not Classified
First Sergeant United States Army Retired. Commanded a unit of 200 enlisted men and women, with responsibility of their health and welfare, as well as progression. Was in charge of security measures of an Air Defense Artillery Battery/Unit, and last tenure of service was head enlisted soldier of a recruiting command in Fort Jackson, SC that had a 100 enlisted men and women. Managed a fleet of 50 Government vehicles and managed services, and used guidelines. Semi Retired
Ormond Beach, FL
February 2022
Semi Retired
Education
Some college
Skills
• SECURITY (10+ years)
• RETAIL (10+ years)
• RETAIL MARKETING (10+ years)
• AUTOMOTIVE (Less than 1 year)
• DATA ENTRY (Less than 1 year)
• Cash Handling
• Microsoft Word
• Communications
• Typing 55WPM (10+ years)
• Stocking
• Word
• training
• Loss Prevention
• CCTV
• Surveillance
• Management
• Automotive Repair
• Vehicle Maintenance
• Store Management Experience
• Interviewing
• Internal Audits
• Quality Assurance
• Recruiting
• Public Speaking
• Sales
• Assistant Manager Experience (9 years)
• Human Resources (3 years)
• Merchandising (10+ years)
• Military Experience (10+ years)
• Retail Management (10+ years)
• Pricing (10+ years)
• Payroll (10+ years)
• Operations Management (10+ years)
• Administrative Experience (10+ years)
• Conflict Management (10+ years)
• SAP (10+ years)
• Writing Skills (10+ years)
• Profit & Loss
• Financial Report Writing
• Forecasting (10+ years)
• Supervising Experience
Links
http://****-************@*****.***
Military Service
Branch: Army
Service Country: United States
Rank: E-8 First Sergeant
September 1972 to November 1992
Top Sergeant of an elite air defense unit, and recruiting company. Lead more than 150 soldiers, and responsible for the growth potential, training needs, and readiness of the unit to meet readiness standards for deployment anywhere in the world.
Commendations:
Meritorious Service Medal
Army Accomendation Medal 5th Oak Leaf
Army Achievement Medal 5th Oak Leaf
Unit Citation
National Defense Medal
Expert Marksman Badge
Mechanic Badge
Several Letters of Accomendations
Army Service Ribbon 6 Oak Leaf
Awards
Meritorious Service Medal
October 1992
For duty above and beyond while serving in the United States Army in various leadership positions during conflict errors and non conflict erros. Army Commendations Medal 5th Oak Leaf Cluster. Certifications and Licenses
Security Guard
Class D Security License
July 2017 to July 2020
License is valid through 7/27/21
PERC Card
Expired
Assessments
Security Guard Skills — Highly Proficient
January 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Highly Proficient
Supervisory Skills: Motivating & Assessing Employees — Highly Proficient June 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient
Verbal Communication — Familiar
November 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
American Legion, Veterans
November 1992 to July 2018
Additional Information
SKILLS
Security Management/Retail Management/Sales/Public Expert Typing and data entry Expert
Automotive Mechanic Intermediate
Vehicle Maintenance management Expert
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